Help understanding the Hunt Group

[camiekauai]

Aloha, I have questions about the hunt group and how it works exactly. When should hunt group 7 be used? every extension? Should every extension have the same hunt group? Recently added a fourth line and since then phones have been acting up, and I'm running out of ideas?

 

[TouchToneTommy]

Hunt group 7 is only for the extension numbers of the voicemail ports. NOT for any other extension number.

For extensions that have a mailbox on the system, assign them Automatic VMS Coverage, #310

For lines that should be answered by the automated attendant, use #206-7-(line number)-1

 

[camiekauai]

Thanks for the quick response, how do you know which extension are the voicemail ports? When I receive calls on extension 10 the caller ID reads Voice Messaging System instead of the number of the incoming call, when I assign extension 10 the hunt group 7 using #505 the caller ID works however it dials the number shown on the caller ID when the call is answered (hope that made sense).

 

[TouchToneTommy]

Do NOT assign Ext. 10 to hunt group 7 - or any extension other than the voicemail ports.

So how do you know which extension numbers are the voicemail ports? It depends on which voicemail you are using, how many ports it is licensed for, where it is placed in the carrier, and what other cards are installed in which order.

Start counting extensions on the ACS, which will be 10 through 17 or 18 depending on the release (just count the ports), then move to slot 1 and continue counting the extension numbers, slot 2, 4, and 5. When you hit the voicemail, it is 6 ports, the LAST 2 or 4 ports if it is a VS mail, the FIRST 2, 4, or 6 ports if it is a Partner Messaging.

Post what you have in the way of modules in each slot, and someone will be able to give you the extension numbers.

 

[ttech]

The Immediate display of caller ID on a call transferred from the automated attendant was an enhancement that was introduced on the R6 of the ACS

from the manual:
Caller ID name and number appear on display telephones when a call is transferred from the
Automated Attendant, Voice Messaging System, or Direct Extension Dial.

 

[camiekauai]

Ok TouchToneTommy... Your going to have to bear with me hear :?, I am very confused. I was unofficially, officially placed in charge of getting the phone system running smoothly. When checking our system I can make sense of the extension numbers and the 4 lines we have. However I am unsure of which one is slot 1? Is that the one right above line 1? I have some tutorial videos to watch too, so I'm hoping that may clear up confusing in terms of lingo. From what I understand we have to ACS units and we use VMS not VS, we have extensions that range from 10 to 25. We have two ACS systems that are side by side. The first one is a Partner ACS 509 processor; this one has the VMS card in the and the second on says 308EC Module R3.0; this one has less ports and no place to place a VMS card. I am assuming the 509 processor is the one in question. What do you mean by the last 2 or 4 ports. Do you count up or count down? I hope I am not confusing you too much, the Avaya systems is like reading in a different language . Thanks for your advice!

Aloha Camie

 

[TouchToneTommy]

From your description, it sounds like you have an ACS processor and an expansion module along with a 2-slot carrier, giving you no room for expansion modules, and your voice mail system is a PCMCIA card in the processor unit.

Let's try and make this easy. Go here

http://www.jandjcommunications.com/Quick_Reference_Guides/partner_programming_overlay.htm

to see the programming overlay for your phone.

At Ext. 10, press Feature and dial 00
Press "System Program" (Left Intercom button) twice
Dial #505-7-10
Press 2
The bottom line of the display says "2-Not Assigned"

Now press the button for "Next Item", and the extension number will increment
Again dial 2 and confirm that the bottom line of the display says "2-Not Assigned"

Keep pressing Next Item and dialing 2, until you have hit every extension number from 10 through 57.

When you get to 78 and 70, press 1 to make it Assigned.

When finished, press Feature and dial 00 to exit

Now you should be able to press Intercom, dial 777, and hear "Welcome to Avaya Partner Voice Messaging