Help needed ASAP, forwarding all calls to hunt group to external number? 1

[drewdown]

Hello

Long story short we made some changes to one of our phone systems and it caused one of our remote sites to break. Right now all calls go to a hunt group from our remote office to our main site. However the phones at the main site are no longer there. So I need to forward any calls made a to specific number (which is pointed to a hunt group) to now route back out to a separate external number. I am not even sure I need the hunt group at this point but would like to retain if it if I need to fall back.

I believe the easiest would be to change the destination for that incoming line to an extension that simply forwards externally??

 

[amriddle01]

Just enter the external number into the destination field (including any prefix you dial)



"No problem monkey socks

 

[amriddle01]

In Incoming call route obviously



"No problem monkey socks

 

[teletechman]

remove all users from the HG and add a user that is forwarded unconditionally to the number you want this will do what you want. You can also do what you said and change the ICR to point to a user that is forwarded to the number.
Mike

 

[amriddle01]

No need even for that, see above



"No problem monkey socks

 

[drewdown]

amriddle01, I did that but not having any luck. This unit is Belgium and I am not sure how to format the number in the destination to make it ring correctly. Its forwarding to another EMEA number. +32 2 xxxxxxx forward to +32 3 xxxxxxx.

Any ideas?

 

[drewdown]

I got it. Format is 0032XXXXXXXX.

Thanks amriddle@@@!!