HELP! - Manager 3.2 - Network Communications Timeout - IP412

[superikey]

Having Major issues with manager 3.2 with IP office 412. When trying to open the config I get a Network Communication Timeout.

FYI I can ping the unit and even use manager to reboot it. I can also use Monitor and Call Status. In addition, all user sets work fine.

We First though it was the network switch, but then ruled it out by connecitng manager PC direct to IPO. Issue appears to have something to do with the network link and negotiation, becuase when the manager pc and ipo are plugged into the same switch, sometimes power cycleing the switch helps. After reboot of the IPO the issue returns.

I have requested an RMA from Avaya and we should have it in a few days, But I just want to make sure I am not doing something wrong here.

Here is some data from monitor when the issue occurs. Seems to have something to do with TFTP but I cant nail why.


311428mS RES: Tue 5/9/2006 17:06:15 FreeMem=17065852(5) CMMsg=2 (2) Buff=200 884 998 1402 5 Links=9114 Elements=0

312584mS PRN: Config Write Wake Up
313084mS PRN: IO List Size 1
313084mS PRN: Sending Config out to 01e058ec started
342650mS PRN: WARNING:eviceConfigIO EOF during outstanding=2584 len=567
342652mS PRN: Sending Config out to 01e058ec finished
342652mS PRN: Config Write Completed
342928mS RES: Tue 5/9/2006 17:06:48 FreeMem=17068292(5) CMMsg=2 (2) Buff=200 884 997 1402 5 Links=9116 Elements=0
354239mS PRN: TFTP Writer:: Too many retries!
354240mS PRN: TFTPNaSystem 01e0690c - who_is
354428mS RES: Tue 5/9/2006 17:06:59 FreeMem=17069472(5) CMMsg=2 (2) Buff=200 886 999 1402 5 Links=9118 Elements=0

 

[legendinmylunchtime]

Theres another recent post on this nearby....with various cures...I reloaded the last .bak file, seems like it didnt like the last changes made to config..the way manager nows saves a .bak for each change will be a life saver....

 

[superikey]

How recent was the post. Can yo direct me to it?

 

[kristiandg]

Its right above this one (as of this morning). It'll be VERY close by.

Or:

http://tek-tips.com/viewthread.cfm?qid=1271275&page=1

Hope this helps...

Kris G.

 

[superikey]

FYI: Had Avaya replace the 412. Everything is AOK since.

Isaac Braca
CTO / ICCS & Co., LLC.
Email: braca@iccsllc.com

ICCS, Your Premier IT Partner, is a NYC Based Avaya Business Partner and IT Consulting Firm.