Help - local Avaya Administrator

[avayawizz]

Hi

The compnay I work for has got it into the head that having one European support department is better. Now I need to convince the 'powers that be' that local support gives the buisness quicker and much more rapid response. I have worked on the Definity for two years now, so if this goes ahead it means now more job!

Can you call help me with some great support and answers before I submit.

Would be greatful to you all.

Thanks
avayawizz

 

[simreal]

Time is money. If you can reseat a card often it will come back into service which means lower downtime.


Avaya will come out and do that for you so I hope your business relies on uptime for revinue otherwise thats a weak argument. Avaya will be slow but they will do it.

The other benifit is working with avaya while onsite means you can be the eyes, ears, and hands for the remote technician when resolving problems and many times enable the to solve the problem remoteley or at least identify the problem without having to send a tech (in turn delaying the resolution).

Another benifit to having an onsite tech has to do with weather. If for some reason there is a natual disaster or possibly just inclimate weather you will have someone at the other site available to do the day to day admin work.

The local staff / agents will fell better knowing they have a local telecom representative to take problems to as well as someone who actually knows the site/people and the unique problems associated with them.

Hope that helps a little.