Help in Hunt Group

[MDTAREQ]

HI all

i need full explanation for this code

GHGRI: GRP=XXXX, LIM=1, SERV=11001, TRAF=15, SEL=112000, QUE=10;

 

[TheCurious]

GHGRI
create a hunt group

SERV=11001
1 hunt group is open for DID traffic
1 no recall provided when operator extends call to hunt group
0 doesn't matter
0 no music-on-hold
1 Brazilian collect call system allowed

TRAF=15
calls to hunt group are allowed to all users of PBX

SEL=112000
1 Search according to free list
1 Internal calls to hunt group are put in que
2 Diversion not permitted when que is full
000 external overflow/follow me not allowed

QUE=10
maximum 10 calls can wait in que, 11th call will be rejected

After GHGRI command you have to use GHGMI to define group members.



The Curious

 

[MDTAREQ]

Thanx for your reply

but what is happen if i put

QUE=0

or

QUE=4

 

[TheCurious]

OK MDTAREQ,

If you have, for example, 4 people in a hunt group:
- first four calls will be answered by your people.
- fifth call goes into que and listens to music, announcements, whatever you use in your system. Fifth caller waits for any of your people to become free.

If QUE=0, and all 4 group members are busy, all further calls are rejected ( 5th caller receives busy tone)
If QUE=4, maximum 4 callers can be in a que,and wait for first free group member. So in that case 4 people are talking,4 people can wait in que, 9th caller gets busy tone.

I hope that I explained this concept good enough...

The Curious

 

[MDTAREQ]

Now every thing clear

Thanx a lot

 

[MDTAREQ]

I have another question about serv

SERV=11010;
abcde

There is 3 choice for ( d )

0= No music in wait
1=???
2=???

And what is deference between 1 & 2

 

[TheCurious]

d=1 to turn on music on hold
d=2 is a special case, music on hold is turned on only if you have RVA in your system. (RVA = recorded voice announcement, there is special board for that purpose)

The Curious