Headsets want work with 6416D+M

[giar]

We recently purchased Avaya/Lucent 6416D+M Display Telephones for our office. We are having problems making a headset work with this unit. Has anyone purchased headset for this type of phone? And what brand did you purchase?
Thanks

 

[RFWatts]

We use Plantronics headsets. We have to program a headset button on the phone so that the handset does not have to be lifted. With that model phone, you don't need the additional amp box.

 

[SF0751]

There have been a few threads already on this subject.

1. Program a HEADSET button on the station.
2. If the headset is plugged directly into the headset jack, make sure that you are using a headset connector cable (HIC if ordering from Avaya), and not one for amplifiers.

Good luck.

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain

 

[mmcalli]

What exactly is the HIC and is there somewhere else to get the HIC from?

 

[SF0751]

You can order these from Plantronics; PN 27190-01. Or you can purchase direct from Avaya at

http://tinyurl.com/8tbw.

Susan
Under certain circumstances, profanity provides a relief denied even to prayer. - Mark Twain