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headset audible alert

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telm59

telm59

Vendor
Aug 2, 2006
207
US
We have enabled audible alert to agents headsets. The problem is the agents complain they can not hear the tone. Has anyone been able to increase the volume of the alert. Also is there a way to increase how often the alert is heard.

Thanks.
 
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do you mean auto answer ? if so you could add a whisper as a more clear indication.

APSS (SME)
ACSS (SME)
ACIS (UC)
 
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