We have a group of Customer Service Reps that all have the same coverage path. This coverage path has only one point on it. It sends the call to a VDN. That VDN directs the call to vector 31 which looks like this
01 collect 1 digits after announcement 6024
02 goto vector 30 if digits = 1
03 goto vector 21 if digits = 2
04 route-to number 6080 with cov y if digit = 3
05 goto step 1 if unconditionally
06 stop
If the caller chooses 1 or 2 it works fine. If they choose 3 then it's supposed to route the call to a voice mail box(6080). What happens though is the vector starts over. You hear announcement 6024 again and have to choose all over again. If you hit 3 again then the same thing happens.
I have 6 or 7 other vectors that have the exact same line in them as line 4 and they work perfectly.
Any thoughts or ideas...
Thanks
Any ideas.
01 collect 1 digits after announcement 6024
02 goto vector 30 if digits = 1
03 goto vector 21 if digits = 2
04 route-to number 6080 with cov y if digit = 3
05 goto step 1 if unconditionally
06 stop
If the caller chooses 1 or 2 it works fine. If they choose 3 then it's supposed to route the call to a voice mail box(6080). What happens though is the vector starts over. You hear announcement 6024 again and have to choose all over again. If you hit 3 again then the same thing happens.
I have 6 or 7 other vectors that have the exact same line in them as line 4 and they work perfectly.
Any thoughts or ideas...
Thanks
Any ideas.