have you experience this?

[ezncool]

I have a s8500 4.01. I have a g650 in node 2 connected via fiber. it has a clan and a xfire with firmware version 33. all call center phones in node 2 are being recorded by witness.

My issue is with the callmaster VI sets. when the callmaster's recieve a phone call and transfer the caller to a 64xx telephone, audio disappears between the caller and 64xx user. i know the call is connected because the phone shows the caller ID of the caller. any ideas?



ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[ezncool]

more information. btw correction. it is not in node 2 it is happening on port network 2.

anyway, I found out that the no audio scenario only happens when witness contact store is recording and the call is a warm transfer. if you transfer blind, you can hear. when I took out witness out of the equation, it worked just fine.

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[SF0751]

Does the same thing happen if you are service observing a call?

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[ezncool]

i'll test that.

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[ezncool]

this is stumping me. Susan, I have not tested your suggestion yet but here the work around that we did to make it work.

The talk audio disappears when you transfer a caller from a phone that is in contact store to another phone that is not in contact store, within port network 2 (if you transfer to port network 1 it works just fine). we added the phone (we are transferring to) to witness and it works. Anybody has a logical thought on this. please remember it is only happeining if the call is being transferred from port network 2

Edgar

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[ezncool]

update: after prolonged testing and mst traces, AVAYA suggested that I upgrade to the new 4.03 comming out beginning of May. I was told that the patch includes correction about witness not being able to share time slots. i'll see what happens.

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein