Group Call Termination

[hunter462003]

Is there a way to have a Group call terminate when any group member answers the call? Considered Group Hunt, however, in a large area with the call hunting around the room it can be a very long process for the caller, who may get tired of waiting and hang up, and whoever is available in the group to answer the call.

 

[trvlr1]

Have you tried using MCR keys? Rings on all phones at once, first to get it takes the calls and frees line up for another caller. If this is a busy number, adding a second MCR on all phones with roll over from the first will cut down on busy signals for callers and you can stack more on if needed.

 

[johnpoole]

mcr and group call may be two diff features... group call only works if all members are off the line and answer the phone... not great for a large group.. i use it to call 3 stations that are auto answer.. but in most cases it's not a good feature...

do you need a conf with the full group? add a scn (r) to all the sets and add an analog with the same dn... then call the scr... ever one that answers will be on a party line... i've used it for inhouse conf call... all members of it get an email that we have a conf call at 9:00... i call 1000.. anyone can answer and the others pick up the phone either when they see the time, or the lamp go dark or get a txt to join the call

john poole
bellsouth business
columbia,sc

 

[hunter462003]

Thank you both.

It is not so much that I need to talk with everyone in the group. It's more like; My command needs to talk with a "live" body, within the group. So my command wishes to call the entire group, to get to a "live" body, not voice mail. I have DIDs to assign DNs to each group(30) and put that "group" DN on a different Key and then ring the "group" DN. But then I'm back to my SCR vs SCNR senario mentioned in my other thread. In a large room 10+ phones all ringing at once is very intrusive.

Ideal solution for me would be:
- create a group number - xxxx
- put group number on key 1 SCNR
- the group number "flashes" the Message waiting lamp
- less intrusive for users not in group

Unless you're looking at the phone, and see the little phone icon "flipping" by the extension, you don't know you have a call, when key is set to SCNR.

Thanks again

 

[trvlr1]

MCN gives you the non ringing version of what I described. Program as any regular extension just as MCN instead of SCR or SCN.

 

[hunter462003]

Thanks trvlr1... I'll give it a go.