GPO settings for digital camera? 1

[danomac]

We have a Canon Powershot A410 that does not want to work while logged into the domain (even as a domain administrator.)

If I log on locally as an administrator, then the camera will retrieve the pictures (this is Canon's software.)

After calling Canon they believe that it is something set on our domain's GPO that is preventing the camera from being used. I did not put any drive restrictions on the users, and other than that I have no idea what it could be.

Something strange: I can preview the pictures on the camera, it just refuses to download them when you tell it to. The software doesn't hang, it just doesn't do anything, and the camera is trying to communicate with the computer (as indicated on the camera's display.)

Anyone have any ideas? Maybe there is a GPO setting I overlooked.

 

[ncotton]

I cant possibly see any problem with this, and deffinately not if you are doing it through the Canon software, can you view and save them with just the normal windows viewer, select all, save as, or drag and drop to local drive?

Neil J Cotton
njc Information Systems
Systems Consultant

 

[captaincrunch00]

I say screw the windows viewer and plug in the camera. Wait till it stops beeping or doing whatever, then open up My Computer and you should have a new drive called "Removable Device" or something. That's your camera, browse through there and grab the pics.

 

[ncotton]

Crunch, With windows viewer, I meant the fact that Windows Viewer is built into Windows Folders that contain solely images.

Neil J Cotton
njc Information Systems
Systems Consultant

 

[danomac]

I'm going to try to copy them directly off the device. If it lets me do that I highly doubt it's GPO that's the problem. Manufacturers are usually quick to blame someone else for their problems, after all...

 

[Seaspray0]

Create an OU and move the computer and user object into this OU. Goto the Group Policy tab and check the OU so it doesn't inherit GPO's. Unless any of you have an override set for GPO, you now can log on with a domain account and be assured you have no GPO applied. If you can't get the picture, then you probably have a permissions issue.

Start, Help. You'll be surprised what's there. A+/MCP/MCSE/MCDBA

 

[danomac]

Seaspray0: That's a good idea.

I tried that and still it does not work, so I called Canon again and this time they are saying it's a restriction with their ZoomBrowser (the retrieval app) and to use Windows XP's Scanner and Cameras Wizard.

Interesting. Apparently there is no workaround for this (I was told that when it's joined to the domain the software thinks it's transferring over the network ???)

I guess I'll try using the wizard Windows provides, it'll probably be a heck of a lot easier.