Gmail page won't load 3

[ddvlad]

Hi, everyone!

Could someone please help me with this one: my computer (with WinXP Professional) won't load the gmail homepage (

http://www.gmail.com).

I've tried turning off the firewall, the antivirus and the ad blocker. It just says it can't find the page. google.com works perfectly, and so do the other google services I've tried. What could be wrong?

Thanks in advance for your help.

 

[LloydSev]

have you tried

http://gmail.google.com/

??

Computer/Network Technician
CCNA

 

[bcastner]

http://gmail.google.com/gmail

 

[ddvlad]

None of them work. I've tried them all. Any other suggestions?

There is nothing more dangerous than an idea when it is the only one you have.

 

[LloydSev]

https://www.google.com/accounts/Ser...ue=http://gmail.google.com/gmail?ui=html&zy=l

Computer/Network Technician
CCNA

 

[ddvlad]

This one doesn't work either.

There is nothing more dangerous than an idea when it is the only one you have.

 

[LloydSev]

Have you tried deleting temporary internet files including all offline content?

Maybe also check your HOSTS file.

Computer/Network Technician
CCNA

 

[ddvlad]

I've cleared the Temporary Internet Files, but I don't know what a HOSTS file is and where to find it.

There is nothing more dangerous than an idea when it is the only one you have.

 

[LloydSev]

Goto:

C:\WINDOWS\system32\drivers\etc

Open the file "hosts" with notepad.

Most files only have 1 entry..

127.0.0.1 localhost

Make sure yours doesn't have anything for Gmail or Google.

Computer/Network Technician
CCNA

 

[smah]

Can you access any other secure web sites?

 

[ddvlad]

The hosts file does have only one entry: localhost.

The problem seems to be with secure websites: I can't log in to sourceforge (

https://sourceforge.net/account/login.php

), nor can I read my yahoo! mail (it won't load my inbox, which is a secure connection). So I guess this is the problem. Any work-arounds you know of?

There is nothing more dangerous than an idea when it is the only one you have.

 

[rodentcentre]

I'm assuming that you are using IE, have you tried to use FireFox or another alternative browser?? One of my users had a problem exactly like this and I repaired it by reregistering some .dll files, unfortunately I can't remember which ones they were. If you can get into the sites with FireFox try re-installing IE to see if it works. Just a suggestion.

 

[ddvlad]

I've tried: Mozilla, Firefox, Opera and IE. None of them worked.

There is nothing more dangerous than an idea when it is the only one you have.

 

[bcastner]

http://support.microsoft.com/default.aspx?scid=kb;en-us;821814

http://support.microsoft.com/default.aspx?kbid=870700

http://support.microsoft.com/default.aspx?scid=kb;en-us;813444

http://support.microsoft.com/default.aspx?scid=kb;en-us;813951

 

[LloydSev]

Do you have a firewall that blocks port 443?

Computer/Network Technician
CCNA

 

[ddvlad]

My firewall didn't block 433 and I've tried everything Microsoft said. No result.

I reinstalled Windows and now the secure pages work fine. Thanks for your valuable help, but no thanks to Microsoft.

There is nothing more dangerous than an idea when it is the only one you have.