Global address list

[david817]

When a client logs onto exchange 5.5 they cannot see the global address list. Service pack 3 had just been installed
Can anyone help

 

[brontosaurus]

all clients, or just one?

 

[david817]

all clients as well as this when I try to set up a new client I get the message ' the name could not be resolved. The name could not be resolved to a name in the address list ' Hope you can help

 

[Chaupa]

Was this always the case or since you installed sp3?

 

[david817]

just since sp3 was installed

 

[Chaupa]

Have you tried to run the sp again?

 

[david817]

not yet. am a bit worried about doing that during th week as the email is still actually working and if I do that it may stop. Before I do that i`d do the tape backup in case. Just wondering if anybody else had had this problem

 

[Bremmerz]

Just a thought, but have you checked the clients to see if they are looking at the GAL for their addresses?

In outlook, click on tools / services
Click on the addressing tab
You will see a box with something similar to 'when checking names, use these address books in the following order'. Make sure that the GAL is at the top of the list.

 

[david817]

Thanks for the thought but all clients (about 80 machines plus profiles) were working quite happily before sp3