Did this again and again !!!!!
1) There are two types of (l)user
A) Returns kit after 5 yrs of service with original boxes, manuals, disks, printed e-mails of instructions etc etc
B) Posts you the laptop back for update, from another country, IN A JIFFY BAG !!!!!!!!!!!
2) Put EVERYTHING POSSIBLE onto the laptop, drivers, links to works server, links to manufacturers websites, copies of the documention and training you have slaved over to convince them that a laptop, a broadband connection, a secure vpn ARE actually preferable to a scrawled fax in handwriting that would put a drunk dyslexic spider to shame, a written manual (inc screenshots) of how to do the three things they actually need to do (with segregated and numbered icons etc etc etc
& 3) DO NOT GIVE THEM YOUR CELL NUMBER (Only joking !!)
BTW both A & B of number 1 HAVE HAPPENED !!!!!!!!!
<Do I need A Signature or will an X do?>