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Ghost calls or dropped calls from the Q 2
- Thread starter Phoneman2
- Start date
Hi
I had the same problem.
In my case the reason of that "dead calls" was in immediate vector-announcement answer. Some International protocols need to have pre-answer ring-back mode or something like that.
I insert wait time 2 sec hearing ring before announcement and the "dead calls" gone away.
I had the same problem.
In my case the reason of that "dead calls" was in immediate vector-announcement answer. Some International protocols need to have pre-answer ring-back mode or something like that.
I insert wait time 2 sec hearing ring before announcement and the "dead calls" gone away.
-
2
- #3
Just try the command:
<i>display events</i> for the vectors that seem to have problems. The results / event-data displayed can be looked up in the manuals. Otherwise: put 'em up here.
Also the command will show you times and dates problems occured. Give it a try!
Good luck...
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
<i>display events</i> for the vectors that seem to have problems. The results / event-data displayed can be looked up in the manuals. Otherwise: put 'em up here.
Also the command will show you times and dates problems occured. Give it a try!
Good luck...
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
- Thread starter
- #4
EVENTS REPORT
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
81 No digits collected 14/5 87 01/13/16:30 01/24/08:23 15
81 No digits collected 29/4 263 01/13/16:33 01/25/10:24 255
115 ASAI transfer converse 10/1 2BE 01/13/17:23 01/25/09:55 255
81 No digits collected 29/14 151 01/14/07:13 01/25/10:10 255
62 Adjunct route canceled 44/14 261 01/14/09:05 01/25/10:24 255
60 Adjunct route failed 44/15 261 01/14/09:05 01/25/10:24 255
60 Adjunct route failed 45/4 233 01/14/09:10 01/25/10:21 255
62 Adjunct route canceled 45/6 CC 01/14/09:37 01/25/10:02 175
60 Adjunct route failed 45/5 CC 01/14/09:37 01/25/10:02 217
60 Adjunct route failed 45/3 255 01/14/09:50 01/25/09:51 174
81 No digits collected 34/5 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 34/6 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 34/7 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 27/12 173 01/14/10:55 01/24/07:22 5
Event Event Event Event First Last Evnt
Type Description Data 1 Data 2 Occur Occur Cnt
81 No digits collected 14/5 87 01/13/16:30 01/24/08:23 15
81 No digits collected 29/4 263 01/13/16:33 01/25/10:24 255
115 ASAI transfer converse 10/1 2BE 01/13/17:23 01/25/09:55 255
81 No digits collected 29/14 151 01/14/07:13 01/25/10:10 255
62 Adjunct route canceled 44/14 261 01/14/09:05 01/25/10:24 255
60 Adjunct route failed 44/15 261 01/14/09:05 01/25/10:24 255
60 Adjunct route failed 45/4 233 01/14/09:10 01/25/10:21 255
62 Adjunct route canceled 45/6 CC 01/14/09:37 01/25/10:02 175
60 Adjunct route failed 45/5 CC 01/14/09:37 01/25/10:02 217
60 Adjunct route failed 45/3 255 01/14/09:50 01/25/09:51 174
81 No digits collected 34/5 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 34/6 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 34/7 1EC 01/14/10:50 01/24/18:43 19
81 No digits collected 27/12 173 01/14/10:55 01/24/07:22 5
Error 81 is: no digits collected. The vector advanced to the next step because users did not enter digits that were in-table x or that were recognized in a goto step x if digits = y. Try to insert an extra step like: goto step x if digits not-in table y or if digits < y.
Error 115 is: ASAI attempted to transfer an active call at a converse step and advenced to the next vector step. This I cannot figure out without seeing your vector.
Error 60 and 62 tell you that an adjunct routing step failed because there was another routing step in the vector (such as queue-to.
All this can, btw, easily be looked up in the Definity Rel.x libraries.
Hope this is of any help to you, 'caus I cannot help you any further without knowing your system and having a look at your call flows...
Plz let me know and good luck.
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
Error 115 is: ASAI attempted to transfer an active call at a converse step and advenced to the next vector step. This I cannot figure out without seeing your vector.
Error 60 and 62 tell you that an adjunct routing step failed because there was another routing step in the vector (such as queue-to.
All this can, btw, easily be looked up in the Definity Rel.x libraries.
Hope this is of any help to you, 'caus I cannot help you any further without knowing your system and having a look at your call flows...
Plz let me know and good luck.
Kind Regards,
Maarten Copini
-Please let me know if this was of any help-
- Thread starter
- #6
I had a problem something like this. During the day, the receptionist would get about 20 calls at a time to where there was no one on the line. The attendant display showed that these calls were coming from our Long Distance trunk group with the letters "ic" to the right in the display. Using CentreVu I pulled a Call Records report for the times the problem occurred. The Call Records showed me which DS1 card the calls were coming from, showed 0 secs, no DNIS, no data, etc. I did a status on the trunk group and found that we had that T-1 down. Once the T-1 was back up, we had no more problems.
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