getting licenses from plds.avaya.com 1

[azrael2000]

I swear PLDS is going to drive me nuts! (A short drive, granted, but still....)

I received the document from the company that supplies our plds information, so I went to plds.avaya.com to get the licenses.

No matter what I try, I always get
No Activation Records were found for the License Activation Code you entered.

Has anyone got this to work? I tried the information in some threads I found, but nothing happened. I even went and used the documents

http://downloads.avaya.com/css/P8/documents/100069576

and the PLDS license activation document from Avaya knowledge base.

Help???

 

[intrigrant]

Call AVAYA?

 

[janni78]

If there are licenses on the code it works so hard to tell what's wrong in your case.
I think the ones who gave you the code have better change of checking what's wrong since they have the actual code.
(and don't post it here since anyone can use it if they have the LAC =) )

You don't need to enter a license host in the first page, just paste the code and hitting Activate should work, or View Activation Records if someone already activated the licenses.

"Trying is the first step to failure..." - Homer

 

[kyle555]

OK, so if you ordered something, it has a Avaya SAP order and there is a LAC generated - a long string of gobbledygook that means "azrael bought a dozen phones"

Now, that LAC maps to entitlements which can be activated. So, the LAC could be as little as 5 phones or "5 IPO Power Users + some IPOCC seats + a few more voicemail pro ports"

When you try to activate those entitlements, you'd activate them against a License Host (logical name) with a Host ID (physical mac of your server, or unique virtual mac for vmware in the enterprise world, your FK# in IP500 world). Once activated, you'd download/get emailed .xml files per product that you'd load in the WebLM.

To say, there ought never be an activation record as soon as you get a LAC code. That's the thing you'd generate!

 

[intrigrant]

Or the LAC has not been setup by AVAYA yet or not linked to your SoldTo ID or BP ID, happens quite often, then you have to contact AVAYA or the BP who provided the LAC

 

[azrael2000]

Ticket has been opened with Avaya guys.

Why oh why can't Avaya leave things as they worked???

Sigh.

Regards

 

[intrigrant]

They try to bypass the grey market and keep all the business in their own pocket, a approach I can understand as the grey market can give Avaya a bad name.
We have a saying:
Good news come on foot, bad news goes on a horse.

 

[ipohead]

Telephony is only part of my job so I get to involved with several IT vendors but Avaya seems too much like hard work compared to everything else I have to deal with.

If I was starting from scratch I'd sooner deal with someone else which may explain why they are where they are.

 

[Westi]

I agree that PLDS is a PITA but I have a theory.

one day the IP Office will be able to grab the licensing on its own if it is setup in PLDS with the proper credentials by identifying with MAC address and the license key. Hopefully that day is far off because you all know what Avaya does with new stuff they bring out. screw it up first and make our live a living hell for a while.

My next theory is also that the licensing has then to be renewed and they will charge you every year for it damn if that happens I want some retroactive pink stars here

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter