I recently installed a genius colorpage hr6 v2 (EPP) scanner and i dowloaded the recent drivers. My problem is that the scanner is not detected. i checked my bios setting for my port and its EPP mode. Im using a windows xp (SP1) comp with 256 mb memory. How can i make my scanner work?
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genius scanner problem
- Thread starter lara19
- Start date
Does your Device Manager show any yellow circles with a question mark in them? If so, Windows may not have been able to detect the item and labeled it as such...
Conflicting info off their driver page- is this a parallel port scanner or a USB item?
The test continues...
Conflicting info off their driver page- is this a parallel port scanner or a USB item?
The test continues...
- Thread starter
- #3
Device Manager/Ports
Double click for properties.
Port Settings tab-
Use any interrupt assigned to the port
Enable legacy Plug and Play detection
LPT Port Number: LPT1
I have mine set to Never use an interrupt but your BIOS may be set to control the port, not Windows.
The test continues...
Double click for properties.
Port Settings tab-
Use any interrupt assigned to the port
Enable legacy Plug and Play detection
LPT Port Number: LPT1
I have mine set to Never use an interrupt but your BIOS may be set to control the port, not Windows.
The test continues...
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Q: I can not find EPP/USB driver for Color Page HR6.
A: Both EPP and USB connection are using same file. There is an option menu after click setup.exe. EPP connection will not show “(USB)” at the end.
Guess this answers our question!
Give it a shot!
The test continues...
- Thread starter
- #12
ColorPage- HR6 V1&V2
hr6.exe
3.1mb 2003/5/15
The test continues...
hr6.exe
3.1mb 2003/5/15
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i did everything you said and installed the driver. when i restart my comp the message "scanner not found" and after this a popop message appear " The instruction at "ox7472b6dc" referred memory at "ox747575s". the memory could not be written" what shall i do next?
GOLDENCHILD
Technical User
When you are looking at problems like that you need to check the following (I do not know your level of expertise so I'll just take it from the top) .
1) Did you check for Windows updates ???
2) Have you loaded the most recent motherboard drivers ???
3) Have you got the LATEST BIOS for your motherboard ???
(Warning a bad "Flash"="BIOS Update" of your motherboard could render the board useless.)
4) Always check your manual for the correct BIOS settings for your device. (Your setting sounds reasonable , I myself use ECP+EPP nearly always )
5) Search the M.S. knowledge base with ingenuity.
I once had a similar problem with a printer on a computer and there were no way ever that I could get that printer to run on that computer.... (BIOS problem)
If your problem persists then it takes much less ressources to get a new scanner for USB port.... (An USB solution usually works in a case like that - though I cannot give a 100% guarantee in a specific case)
Regards and goodluck.
1) Did you check for Windows updates ???
2) Have you loaded the most recent motherboard drivers ???
3) Have you got the LATEST BIOS for your motherboard ???
(Warning a bad "Flash"="BIOS Update" of your motherboard could render the board useless.)
4) Always check your manual for the correct BIOS settings for your device. (Your setting sounds reasonable , I myself use ECP+EPP nearly always )
5) Search the M.S. knowledge base with ingenuity.
I once had a similar problem with a printer on a computer and there were no way ever that I could get that printer to run on that computer.... (BIOS problem)
If your problem persists then it takes much less ressources to get a new scanner for USB port.... (An USB solution usually works in a case like that - though I cannot give a 100% guarantee in a specific case)
Regards and goodluck.
Hi Lara19 !
Just a thought.
Are you sure you have a bidirectional cable(s) .
Device that requires your PC's parallel port
to be set to EPP/ECP mode is recommended the use
of a 1284-compliant cable.
Espacially most newer printers, backup devices,
scanners, and the like require these cables.
In addition, any parallel device with an HPCN36
connector requires a 1284 cable.
If in doubt , refer the user manual of the
specific device.
To avoid problems:
Make sure that the host connection on the scanner is
connected to the PC LPT port.
And the printer connection on the scanner is connected
to printer (if you have LPT printer) .
And bios enable ECP&EPP on the LPT .
syar
Both cables 1284 commpatible.
Just a thought.
Are you sure you have a bidirectional cable(s) .
Device that requires your PC's parallel port
to be set to EPP/ECP mode is recommended the use
of a 1284-compliant cable.
Espacially most newer printers, backup devices,
scanners, and the like require these cables.
In addition, any parallel device with an HPCN36
connector requires a 1284 cable.
If in doubt , refer the user manual of the
specific device.
To avoid problems:
Make sure that the host connection on the scanner is
connected to the PC LPT port.
And the printer connection on the scanner is connected
to printer (if you have LPT printer) .
And bios enable ECP&EPP on the LPT .
syar
Both cables 1284 commpatible.
I've seen this problem (along with others) when there are "ghost" drivers in Device Manager. You have to boot in "safe mode" and then go to Device Mangler. Any multiple driver listed is a potential problem. Also see if you have other scanner drivers listed when in safe mode. Contact me if you don't know how to get rid of "ghost" entries.
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