Genesys Call Concentrator and Brio

[avgindyguy]

Probably not the right place to post this but it is a start. We are getting ready to deploy Genesys and we have purchased what is called a call concentrator server. Basically what I am being told is that is a data storage server, in other words a database that stores records from Genesys and other areas. Problem is that in order to run reports from it Brio must be used. Brio, well that is totally new to us. Is Brio much like Crystal Reports? In other words can I just install some Brio Report GUI on my desktop, access the server and perform queries so I can produce reports? Also, what training for Brio would be good to attend? I am by no means a programmer, network and telecom design for the most part, so this is new to me. Any help would be appreciated.

 

[SQLSister]

You are right, this isn't the right forum. This forum is specific to one software product, MIcrosoft SQL Server. May I suggest:
General database discussion Forum forum669