I'm having a problem with an S8300 that I'm administering at the office. The phones periodically reset due to an H.248 registration failure between the 2 G700's, one with the S8300 the master stack and the other the slave stack. I've also noticed that error type 769 occurs roughly every 10 minutes, usually the 2 media gateways are alternating. By the way, here's the error display I'm getting:
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Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St
001 MED-GTWY 769 0 07/22/00:32 07/22/00:32 1 0 1 r n
002 MED-GTWY 769 0 07/22/00:43 07/22/00:43 1 0 1 r n
002 MED-GTWY 769 0 07/22/01:04 07/22/01:04 1 0 1 r n
001 MED-GTWY 769 0 07/22/01:13 07/22/01:13 1 0 1 r n
002 MED-GTWY 769 0 07/22/01:25 07/22/01:25 1 0 1 r n
001 MED-GTWY 769 0 07/22/01:32 07/22/01:32 1 0 1 r n
001 MED-GTWY 1 0 07/22/01:35 07/22/01:35 1 0 1 r n
MED-GTWY (MEDIA GATEWAY)
S8700 / S8500 / S8300 / G700
This maintenance object monitors the H.248 link to the Avaya G700 Media Gateway. It logs errors when
the Keep Alive messages that are exchanged between the server and G700 fail. These messages indicate
the status of the H.248 link between the two. If the keep alive messages are active all is well, if not an
error is logged.
Error log entries and test to clear values
Notes:
• (a) Error Type 1: this error type indicates a failure of the H.248 link keep alive messages
between the server and the G700. This is an indication that the LAN or the platform is down.
• (b) Error Type 257: If the server is an LSP, this error type indicates that at least one Media
Gateway is registered with the LSP.
• (c) Error Type 513: this error type indicates that there is a problem on the G700. Log on to the
G700 and check the error log for problems using the MGP CLI.
• (d) Error Type 769: this error type is a transient error, indicating that the link has unregistered
with the G700. If the G700 re-registers, the alarm is resolved. If the link loss delay timer on the
primary server expires, Error Type 1 is logged.
System Technician-Demanded Tests:
Descriptions and Error Codes
There are no System Technician-Demanded Tests associated with this MO.
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I'm not sure what's causing the H.248 failure since I've not seen anything explained in the manuals. I've done anything that I could think of, even a full reconfigure of the media gateways. Can it be a hardware failure? Up to now I'm still getting those resets so I really appreciate all the help!
-----------------------------------------------------------
Port Mtce Alt Err Aux First Last Err Err Rt/ Al Ac
Name Name Type Data Occur Occur Cnt Rt Hr St
001 MED-GTWY 769 0 07/22/00:32 07/22/00:32 1 0 1 r n
002 MED-GTWY 769 0 07/22/00:43 07/22/00:43 1 0 1 r n
002 MED-GTWY 769 0 07/22/01:04 07/22/01:04 1 0 1 r n
001 MED-GTWY 769 0 07/22/01:13 07/22/01:13 1 0 1 r n
002 MED-GTWY 769 0 07/22/01:25 07/22/01:25 1 0 1 r n
001 MED-GTWY 769 0 07/22/01:32 07/22/01:32 1 0 1 r n
001 MED-GTWY 1 0 07/22/01:35 07/22/01:35 1 0 1 r n
MED-GTWY (MEDIA GATEWAY)
S8700 / S8500 / S8300 / G700
This maintenance object monitors the H.248 link to the Avaya G700 Media Gateway. It logs errors when
the Keep Alive messages that are exchanged between the server and G700 fail. These messages indicate
the status of the H.248 link between the two. If the keep alive messages are active all is well, if not an
error is logged.
Error log entries and test to clear values
Notes:
• (a) Error Type 1: this error type indicates a failure of the H.248 link keep alive messages
between the server and the G700. This is an indication that the LAN or the platform is down.
• (b) Error Type 257: If the server is an LSP, this error type indicates that at least one Media
Gateway is registered with the LSP.
• (c) Error Type 513: this error type indicates that there is a problem on the G700. Log on to the
G700 and check the error log for problems using the MGP CLI.
• (d) Error Type 769: this error type is a transient error, indicating that the link has unregistered
with the G700. If the G700 re-registers, the alarm is resolved. If the link loss delay timer on the
primary server expires, Error Type 1 is logged.
System Technician-Demanded Tests:
Descriptions and Error Codes
There are no System Technician-Demanded Tests associated with this MO.
-----------------------------------------------------------
I'm not sure what's causing the H.248 failure since I've not seen anything explained in the manuals. I've done anything that I could think of, even a full reconfigure of the media gateways. Can it be a hardware failure? Up to now I'm still getting those resets so I really appreciate all the help!