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G450 Resetting Intermittently

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num025

num025

Technical User
Sep 8, 2008
195
Guys, we're having problems with our S8300 CM 6.0.1 system where its G450 gateway suddenly restarts for no apparent reason. After much investigation, here is the log that we got from the G450 itself:

Code: 
G450-001(super)# sh logging file content

<187>Jan 05 11:55:35 G450 -NoTag: -NoUTC 2012 805 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure CLEAR, ID=7000260302

<187>Jan 05 11:54:55 G450 -NoTag: -NoUTC 2012 715 1 mediagateway.g450
| 0 CCI-SKTMAJNO[VOICE-Error: CC Connection (H): Far end dropped H248: 0x39:0:1,
 ID=7000260302

<187>Jan 05 11:54:50 G450 -NoTag: -NoUTC 2012 395 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure FAULT, ID=7000260302

<190>Jan 05 11:54:47 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 BOOT MESSAGE[BOOT-Informational: Booting from bank A with firmware version 3
1.20.1, ID=7000260302

<190>Jan 05 11:54:47 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 warmStart[BOOT-Informational: System boot up from warm reset, ID=7000260302

<188> G450 -NoTag: -NoUTC200 1 mediagateway.g450 | 0 UPGRADEAUTHFILE[B
OOT-Warning: This Gateway Image version supports a newer version of authenticati
on file. It is strongly recommended to update the Authentication File to match t
he Media Gateway release in order to benefit from enhancements to the Authentica
tion File., ID=7000260302

<187>Jan 05 11:31:33 G450 -NoTag: -NoUTC 2012 950 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure CLEAR, ID=7000260302

<187>Jan 05 11:30:53 G450 -NoTag: -NoUTC 2012 750 1 mediagateway.g450
| 0 CCI-SKTMAJNO[VOICE-Error: CC Connection (H): Far end dropped H248: 0x39:0:1,
 ID=7000260302

<187>Jan 05 11:30:48 G450 -NoTag: -NoUTC 2012 300 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure FAULT, ID=7000260302

<190>Jan 05 11:30:45 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 BOOT MESSAGE[BOOT-Informational: Booting from bank A with firmware version 3
1.20.1, ID=7000260302

<190>Jan 05 11:30:45 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 warmStart[BOOT-Informational: System boot up from warm reset, ID=7000260302

<188> G450 -NoTag: -NoUTC200 1 mediagateway.g450 | 0 UPGRADEAUTHFILE[B
OOT-Warning: This Gateway Image version supports a newer version of authenticati
on file. It is strongly recommended to update the Authentication File to match t
he Media Gateway release in order to benefit from enhancements to the Authentica
tion File., ID=7000260302

--type q to quit or space key to continue--

<187>Jan 05 11:22:45 G450 -NoTag: -NoUTC 2012 610 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure CLEAR, ID=7000260302

<187>Jan 05 11:22:03 G450 -NoTag: -NoUTC 2012 200 1 mediagateway.g450
| 0 CCI-SKTMAJNO[VOICE-Error: CC Connection (H): Far end dropped H248: 0x39:0:1,
 ID=7000260302

<187>Jan 05 11:21:57 G450 -NoTag: -NoUTC 2012 470 1 mediagateway.g450
| 0 SYN-TRPMAJNO[VOICE-Error: Clock sync failure FAULT, ID=7000260302

<190>Jan 05 11:21:54 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 BOOT MESSAGE[BOOT-Informational: Booting from bank A with firmware version 3
1.20.1, ID=7000260302

<190>Jan 05 11:21:54 G450 -NoTag: -NoUTC 2012 160 1 mediagateway.g450
| 0 warmStart[BOOT-Informational: System boot up from warm reset, ID=7000260302

<188> G450 -NoTag: -NoUTC200 1 mediagateway.g450 | 0 UPGRADEAUTHFILE[B
OOT-Warning: This Gateway Image version supports a newer version of authenticati
on file. It is strongly recommended to update the Authentication File to match t
he Media Gateway release in order to benefit from enhancements to the Authentica
tion File., ID=7000260302


The firmware are as follows:

Code: 
10 G450-A            31.20.1   SW RT Image  Flash Bank A  Software Image Bank A
10 G450-B            31.20.1   SW Component Flash Bank B  Software Image Bank B
10 G450              4.1.11    SW Web Image Flash         EmWeb application
10 G450-Booter       30.11.2   SW BootImage Flash         Booter Image
10 log               N/A       SYSLOG File  Nv-Ram        log
10 log_cdr           N/A       CDR File     Nv-Ram        log_cdr
10 auth-file         N/A       ASG AuthFile Flash         Services Logins AF
10 capture-file      N/A       Other        Ram           Sniffer Capture
10 phone-ScriptA     N/A       Phone Script Nv-Ram        N/A
10 phone-ScriptB     N/A       Phone Script Nv-Ram        N/A
10 phone-ImageA      N/A       Phone Image  Ram           N/A
10 phone-ImageB      N/A       Phone Image  Ram           N/A
10 phone-ImageC      N/A       Phone Image  Ram           N/A
10 phone-ImageD      N/A       Phone Image  Ram           N/A
10 dhcp-binding      N/A       DHCP Binding Nv-Ram        Ip Address Binding


v1     S8300        ICC         D       1           1
v2     -- Not Installed --
v3     Analog       MM711       A       27          72
v4     E1T1         MM710       B       14          47
v5     E1T1         MM710       B       14          47
v6     E1T1         MM710       B       14          47
v7     E1T1         MM710       B       14          47
v8     E1T1         MM710       A       5           13
v10    Mainboard    G450        B       2           31.20.1(A)


We assume the far-end that's dropping the H.248 connection is the S8300, but we don't see any recent restarts from its logs. Could this be a firmware issue for the G450?
 
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Code: 
 GW      TN Circuit Pack                       Latest     Last          CM
MM/TN    Gateway / Media Module     Hardware   Firmware   Update Date   Software
-----    -------------------------  ---------  --------   -----------   --------
G450   - Gateway                               31.20.1  - 12/05/11      6.0.1
MM710  - T1/E1 ISDN PRI MM710 T1/E1  04 >      FW022    - 07/11/11
MM710B - T1/E1 ISDN PRI MM710 T1/E1  11 >      FW051    - 12/05/11
MM710B - T1/E1 ISDN PRI MM710 T1/E1  11>recall FW048    - 05/03/10recall 6/21/11
MM710B - T1/E1 ISDN PRI MM710 T1/E1  11 >      FW047    - 05/03/10recall 6/21/11
MM711  - Analog MM711 Analog         20 - 29   FW073    - 06/30/08
MM711  - Analog MM711 Analog         07 - 19   FW024    - 06/18/04
MM711  - Analog MM711 Analog         03 - 06   FW017    - 12/08/03
MM711  - Analog MM711 Analog         30 >      FW095    - 02/07/11

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

37 years Bell, AT&T, Lucent, Avaya
Tier 3 for 27 years and counting
 
Upvote 0 Downvote
Thanks for the FW list, we already upgraded the MM710's to the latest versions however we were still experiencing resets. Ultimately, we replaced the G450 and the problem never occurred afterwards... looks like a hardware issue already. Thanks again for the help bsh!
 
Upvote 0 Downvote
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