G3si r8 - call forward queue calls 1

[LittleGremlins]

One of the supervisors mentioned to me when they had a meeting for one of the answering queues they would forward the calls to another area, the agents would log out and from one of the agent phones,
press *2
then dial the ext to forward to

After the meeting when the agents logged back in,
press #2

The vector checks the status of the agents, if no agents are logged in the calls immediately go to their queue mailbox.

Is this possible?

 

[lopes1211]

No, an ACD call can only be answered on a pricinple phone logged into a queue. An acd call will not follow a station's forwarding or coverage options. You also cannot answer an ACD call from a bridged appearance of the principle.

I would recommend having a vector step to see if an agent is logged into a special dummy split (hunt group 99 - In meeting). Have them log the dummy agent in and have the vector redirect calls "if staff > 0 in skill 99"

-CL