G3si - Call Vectoring: route vector speed 1

[Guest_imported]

I've noticed that when I call a VDN and choose any of the options offered within any of the associated vectors, it seems as if it is taking an extended period of time for the vector steps to perform a route to vector operation. Does anyone have a clue as to why it is taking an extended period of time?

 

[Armo2]

Hi,

It's probably going to be the setup of the vector as there shouldn't be any other reason - if you stick it up here i'll have a look.

Chris

 

[Guest_imported]

Chris - What do you think?

CALL VECTOR

Number: 110 Name NFSC D Lev2 Eng
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 wait-time 0 secs hearing ringback
02 collect 5 digits after announcement 83202
03 route-to digits with coverage y
04 goto vector 111 if digits = 1
05 goto vector 112 if digits = 2
06 goto vector 113 if digits = 3
07 goto vector 114 if digits = 4
08 goto vector 115 if digits = 5
09 goto vector 116 if digits = 6
10 goto step 2 if digits = 7
11 goto vector 117 if unconditionally
12 stop

 

[Armo2]

Ok, your collecting 5 digits and only using one ( i presume the announcment erfers to press 1 for this, 2 for that). A user is pressing one digit and the switch is having to wait to time-out when collecting the remaining four.

Change line 2 to be:

02 collect 1 digits after announcement 83202

Hope this helps,

Chris

 

[Armo2]

Hi,

After having another look, I would also ditch line 3 and put a wait step between 10 and 11.

Hope this helps,

Chris

 

[clausen]

Looks like you are using this vector to route 5 digit
extension numbers and a menu also.

The problem is that the vector digit timeout has to occur before it can route the caller. You did a collect 5 digits. If they press 1 for instance it does not know if the caller is dialing a single digit from your menu or a 5 digit extension number. The caller could then wait up to 20 seconds to be transfered.

The default timeout is set in "change system features". It defaults to 5 seconds and is normally a good default. A rule of collect steps is the caller must wait for digit timeout when the number of digits dialed is less than the number of digits collected. Using this logic it will wait: 5 digits X 5 second timeout = 25 seconds.

Another trick would be to ask the caller to press their selection followed by a # sign. This signals to the Definity "end of dial" and it will immediately act on the digits they dialed.


I would change it to the following:

CALL VECTOR

Number: 110 Name NFSC D Lev2 Eng
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 wait-time 0 secs hearing ringback
02 collect 5 digits after announcement 83202
(This announcemnet would have to change to say if you know your party's extension press 8, bla bla bla)
03 goto vector 111 if digits = 1
04 goto vector 112 if digits = 2
05 goto vector 113 if digits = 3
06 goto vector 114 if digits = 4
07 goto vector 115 if digits = 5
08 goto vector 116 if digits = 6
09 goto step 2 if digits = 7
10 goto vector 111 if digits = 8
11 goto vector 117 if unconditionally
12 stop



CALL VECTOR

Number: 111 Name NFSC D Lev2 Eng
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 wait-time 0 secs hearing ringback
02 collect 5 digits after announcement 83203(New)
02 route-to digits with coverage y
03 goto vector 117 if unconditionally

Hope this helps

Thanks

Chris

 

[ukcomms]

Think the solution Chris suggested would be a good solution, except vector 110 step 02 should be collect 1 digit not collect 5 digits.


Paul

 

[clausen]

Ah yes the ole cut and paste error. Thanks ukcomms, vector step 02 should be a collect 1.

Thanks

Chris

 

[lopes1211]

clausen - I think you had it right the first time. There may be a few problems with the vector. This user references a 5 digit annc ext# 83202. Attempting to collect 5 digits may further suggest that the user is prompting for a 5 digit ext number as well as press 1, 2, 3 etc. prompting.

GRICOM - If you are trying to send callers to a 5 digit ext and provide press 1,2,3 options, you could also create a sub menu that would fix this. i.e. press 1, 2, 3, etc, or if you know the 5 digit ext.# press 9. Then the submenu would collect 5 digits while the main menu collects 1 digit.

-CL

 

[clausen]

I was attempting to eliminate the inter-digit timeout for the 5 digits the callers pressed. ukcomms was correct in seeing my mistake in the vector 110 example. I should have done a collect 1 digit, 2 if I had asked the caller to press their selection followed by a # sign.

The vector 110 example I have above would still wait for the 5 digit timeout before it routed the caller. I believe gricom wanted to eliminate the delay. He could have also kept the original vector and asked the caller to press # sign after the single digit choices.

Looks like their are some technicial people here also. To that point I prefer to allow the two trys and your out option.

CALL VECTOR

Number: 110 Name NFSC D Lev2 Eng
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 wait-time 0 secs hearing ringback
02 collect 1 digits after announcement 83202
(This announcemnet would have to change to say if you know your party's extension press 8, bla bla bla)
03 goto vector 111 if digits = 1
04 goto vector 112 if digits = 2
05 goto vector 113 if digits = 3
06 goto vector 114 if digits = 4
07 goto vector 115 if digits = 5
08 goto vector 116 if digits = 6
09 goto step 2 if digits = 7
10 goto vector 111 if digits = 8
11 announcement xxxxx
(Invalid selection please try again)
12 goto vector 111 if digits = 1
13 goto vector 112 if digits = 2
14 goto vector 113 if digits = 3
15 goto vector 114 if digits = 4
16 goto vector 115 if digits = 5
17 goto vector 116 if digits = 6
18 goto step 2 if digits = 7
19 goto vector 111 if digits = 8
20 goto vector 117 if unconditionally
21 stop


CALL VECTOR

Number: 111 Name NFSC D Lev2 Eng
Attendant Vectoring? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? n
Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y

01 wait-time 0 secs hearing ringback
02 collect 5 digits after announcement 83203(New)
02 route-to digits with coverage y
03 goto vector 117 if unconditionally

Vectors are like politics, everyone has an opinion. Discussions on vectors are VERY informative and would be helpfull to all participants. I would like others input as to a forum on this subject. The more participants the better. What do you think?

Thanks

Chris

 

[lopes1211]

I have realized years ago that there are always 10 different ways to come to the same solution in the Definity. Each solution will have slightly different advantages and disadvanges depending on "EXACTLY" what the administrater or user is trying to accomplish. The more options posted will surely give the person posting the most options to choose the best solution for their own particular situation.

-CL