FWD unconditional fails when transferred from Operator

[DJRabin]

Hi all,

We've got a couple of users who are never in the office and have unconditional forwarding setup on their extension so that all calls go to their cell phone.

When dialing their extension directly (or through the Auto Attendant) the calls forward properly. I'm told, however, that when someone talks to the operator and asks to be transferred to one of those extensions it just rings and rings and rings.

Any ideas?

Thanks! D

-DJ
ACA, Implement IP Office
Convergence+, A+

 

[ProviderReborn]

Are you using softconsole to transfer

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[DJRabin]

Nope, just tranferring from a digital station.

-DJ
ACA, Implement IP Office
Convergence+, A+

 

[intrigrant]

This is a bug in SoftConsole :

CQ number :55889

Description : External HG calls transferred via Soft Console drag & drop do not follow destinations FWU settings

Found in : 4.0.10

Fixed in : MT_RELEASE_1Q08_4.1



NIHIL NOVI SUB SOLE

 

[ProviderReborn]

We have a PB for that issue, thats why i asked.

Not sure about digital handset though.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[intrigrant]

Hm ,what is the version of that PB?

NIHIL NOVI SUB SOLE

 

[ProviderReborn]

I will find out. its a 4.0 7xxxx build though.

ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[1043]

Have the operator wait until the call is transfered and starts to ring before hanging up.

 

[DJRabin]

Interesting thought 1043. I'll give that a go Monday and report back!

-DJ
ACA, Implement IP Office
Convergence+, A+