Full tape cannot be unloaded

[brackovic]

I have a problem with unloading full tapes during scheduled backup.
It is about NW version 7.3. Regular scheduled backups are running and when particular tape is full, new one from specific pool should be loaded. But it doesn’t happen and group is waiting new tap even there are enough recycled and labeled-empty tapes.
The backup process has to be stopped in the morning and when same group has been started immediately after stopping, unload and load commands finished OK and backup is continuing normally.
Does anybody suspect what’s going on here?

Here are adequate parts from log file: time when NW cannot unload the tape after reaching end of tape, stopping the group process and restarting the same group where unload/load sequence finished OK!

Reching the end of tape:

08/09/06 04:54:24 nsrd: media warning: \\.\Tape1 writing: The physical end of the tape has been reached., at file 108 record 28599
08/09/06 04:54:24 nsrd: media notice: LTO Ultrium-3 tape HZ5838L3 on \\.\Tape1 is full
08/09/06 04:54:24 nsrd: media notice: LTO Ultrium-3 tape HZ5838L3 used 431 GB of 400 GB capacity
08/09/06 04:56:43 nsrd: media info: verification of volume "HZ5838L3", volid 4274562684 succeeded.
08/09/06 04:57:00 nsrd: write completion notice: Writing to volume HZ5838L3 complete
08/09/06 04:57:00 nsrd: Operation 153 started : Load volume `HZ5839L3'.
.
08/09/06 04:57:00 nsrd: media waiting event: Waiting for 1 writable volumes to backup pool 'Week' tape(s) on sazevamg.allianz.hr
08/09/06 04:57:02 nsrmmd #3: Start nsrmmd #3, with PID 844, at HOST backup.server.com
08/09/06 04:57:04 nsrd: [Jukebox `MSL6000', operation # 153]. Cannot find an available nsrmmd service for operation on device '\\.\Tape1'. Try again.
08/09/06 04:57:04 nsrmmgd: Cannot find an available nsrmmd service for operation on device '\\.\Tape1'. Try again.
08/09/06 04:57:06 nsrmmgd: Jukebox `MSL6000' failed to load the requested volume.
08/09/06 04:57:10 nsrd: [Jukebox `MSL6000', operation # 153]. Finished with status: retryable
08/09/06 04:57:11 nsrmmgd: RAP error: Invalid resource data.
08/09/06 04:57:11 nsrmmgd: Cannot update operation status resource (instance 153).

08/09/06 04:57:24 nsrd: media info: Suggest manually labeling a new writable volume for pool 'Week'
08/09/06 05:13:19 nsrd: media critical event: Waiting for 1 writable volumes to backup pool ' Week ' tape(s) on backup.server.com
08/09/06 05:22:00 nsrd: media request alert: Waiting for 1 writable volumes to backup pool ' Week ' tape on backup.server.com
08/09/06 05:22:00 nsrd: media alert event: Waiting for 1 writable volumes to backup pool ' Week ' tape(s) on backup.server.com
08/09/06 05:23:52 nsrd: media request alert: Waiting for 1 writable volumes to backup pool ' Week ' tape on backup.server.com
08/09/06 05:25:49 nsrd: media request alert: Waiting for 1 writable volumes to backup pool ' Week ' tape on backup.server.com
08/09/06 05:27:52 nsrd: media request alert: Waiting for 1 writable volumes to backup pool ' Week ' tape on backup.server.com
08/09/06 05:29:55 nsrd: media request alert: Waiting for 1 writable volumes to backup pool ' Week ' tape on backup.server.com
…

Repeating until group has been stopped:

…
08/09/06 09:42:02 nsrd: media request alert: Waiting for 1 writable volumes to backup pool 'Week' tape on backup.server.com
08/09/06 09:42:55 savegrp: group Week is being aborted.
08/09/06 09:42:56 savegrp: Log file C:\Program Files\Legato\nsr\tmp\g Week 000037 is empty.
08/09/06 09:42:56 savegrp: sazgwcs:\Domino\Data\AllianzZagreb unexpectedly exited.
08/09/06 09:42:56 nsrd: savegroup info: Week is being aborted.
08/09/06 09:42:56 savegrp: group Week aborted.
08/09/06 09:42:56 nsrd: savegroup failure alert: Week Completed/Aborted, Total 8 client(s), 0 Clients disabled, 0 Hostname(s) Unresolved, 2 Failed, 6 Succeeded.
08/09/06 09:42:56 nsrd: savegroup alert: Week aborted, Total 8 client(s), 2 Failed, 6 Succeeded. Please see group completion details for more information.
* sazgwcs:\Domino\Data\AllianzZagreb Cannot determine status of backup process. Use mminfo to determine job status.
08/09/06 09:42:56 nsrd: runq: NSR group Week exited with return code 1.
08/09/06 09:44:05 nsrd: media request alert: Waiting for 0 writable volumes to backup pool ' Week ' tape on backup.server.com
…

Restarting the group:

…

08/09/06 14:17:45 nsrd: savegroup info: starting Week (with 8 client(s))
08/09/06 14:17:53 nsrd: Operation 154 started : Load volume `HZ5839L3'.
.
08/09/06 14:17:53 nsrd: media waiting event: Waiting for 1 writable volumes to backup pool ' Week ' tape(s) on backup.server.com
08/09/06 14:17:55 nsrmmd #3: Start nsrmmd #3, with PID 4656, at HOST backup.server.com
08/09/06 14:17:57 nsrd: \\.\Tape1 Eject operation in progress
08/09/06 14:18:59 nsrd: \\.\Tape1 Verify label operation in progress
08/09/06 14:19:12 nsrd: \\.\Tape1 Mount operation in progress
08/09/06 14:19:36 nsrd: media event cleared: Waiting for 1 writable volumes to backup pool 'Tjedan' tape(s) on backup.server.com
08/09/06 14:19:36 nsrd: sazpfs:C:\Program Files\Legato saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:36 nsrd: sazpfs:E:\Podaci saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:36 nsrd: sazpfs:F:\LNUsers saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:36 nsrd: sazpfs:G:\ABC saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:40 nsrd: [Jukebox `MSL6000', operation # 154]. Finished with status: succeeded
pools supported: Week;
08/09/06 14:19:47 nsrd: sazpfs:C:\Program Files\Legato done saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:47 nsrd: sazpfs:G:\ABC done saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:53 nsrd: sazpfs:G:\AOAK saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:55 nsrd: sazpfs:G:\Stecajevi saving to pool ' Week ' (HZ5839L3)
08/09/06 14:19:57 savegrp: group Week is being aborted.
08/09/06 14:19:57 savegrp: Log file C:\Program Files\Legato\nsr\tmp\g Week 000009 is empty.

 

[a060463xyz]

I suggest you make an upgrate to version 7.3.1
This problem should be fixed in that version.
If the problem persists in 7.3.1 do the following :
stop nsrd
delete al files in /nsr/tmp
start nsrd
execute nsrck -L6
with a little luck you will be fine

 

[Martin999]

Yep, agree, upgrade immediately. We had loads of issues with 7.3, many have been addressed in 7.3.1.

I'm not normally a fan of upgrading to fix a problem, but in this case ...

Martin