Forwarding to cell externally issue 1

[Future00]

Is there a way to forward your extension to a cell phone but the problem is there Helpdesk phones with 6 Ext's and we just want it to that when you forward the phone it will roll to the next ext and not go straight to the cell. Right now if I forward my phone and someone calls the Helpdesk it goes straight to my cell and not just rolling to the next extension so it rings for others still around.

Example 3904 phone
Key 00 5880
Key 1 5881
key 2 7210
key 3 7211
key 4 2030
key 5 2032

Then I created an ACD with Ext 2020 for my cell number. In my 3904 config I set CFW to Ext 2020 and added cfxa. Now if I forward my phone to 2020 so I can get them with my cell it is making none of my other lines work like normal so when anyone calls any of those ext's above they all get forwarded to my cell.

Hopefully this doesnt sound to confusing

Thanks

 

[johnpoole]

make sure the "other" numbers are not marped on your set, and that marp is turned on in your switch...

john poole
bellsouth business
columbia,sc

 

[Future00]

Thats how I got it setup only my extensions 5880 and 5881 are marp'd the rest arent. Any other ways to try?

 

[Future00]

Actually that did work... I wasnt paying attention to all the configs. Thanks