the cff in your cdb allows the ncos of the station to control the forward dest, cfo (default) allows the originating trunk/station to determine the forward dest. if you want just internal uses to reach the number, the ones that could dial it with there ncos then cdb cfo in fine, but if you want external calls and all internal calls to follow that forward then ACE nailed it.. after the change, the use presses the forward key once, dials 9 plus the number and then forward again.. with call forward external allowed his key 0 will forward if it's marped on that set
john poole
bellsouth business
columbia,sc