Forwarding from one station to another, then to originals voicemail

[StumblingForward]

I have set up a doctor’s personal ext in her office and have it set in the cover path to go to the receptionist’s phone if there is no answer, the receptionist's ext has voice mail but the forwarded call from the doctor’s ext will not go to voice mail. What will I need to do to set it up so that after it is forwarded it will go to the receptionist’s voicemail if there is no answer?
Here is the cover path set for the doctors Ext. (the 117 cover path is for voice mail, and point1 is the receptionist's ext)
Thanks for any help



Coverage Path Number: 138
Hunt after Coverage? y
Next Path Number: 117 Linkage

COVERAGE CRITERIA

Station/Group Status Inside Call Outside Call
Active? n n
Busy? y y
Don't Answer? y y Number of Rings: 4
All? n n
DND/SAC/Goto Cover? y y

COVERAGE POINTS

Terminate to Coverage Pts. with Bridged Appearances? n

Point1: 554 Point2: Point3:
Point4: Point5: Point6:


Before God we are all equally wise - and equally foolish.
Albert Einstein

 

[StumblingForward]

Sorry for title saying originals voicemail.


Before God we are all equally wise - and equally foolish.
Albert Einstein

 

[simreal]

I believe you would just need to add the path to VM in your cover path. Typically h99 is used.

So your cover path would have 2 points, the receptionist and then voice mail. I am pretty sure the avaya will then send the call into voice mail for the original extension.

Try that.

 

[Zen216]

simreal is correct, just add your voice mails hunt group #. then add hxx, where xx it the hunt group #. theis will send it to the original extensions voicemail. also add the number of rings you want it to ring at the first point before going to voicemail.

if you want it to goto the receptionists voicemail, then create a vdn and vector, and set point 2 as vxxx where xxx is the vdn, the vector just needs one line, messaging skill xx for ext yyy, where xx is the hunt group # for your voicemail, and yyy is the receptionists extension

 

[StumblingForward]

That worked, thanks for the help, i know it was an easy question but sometimes easy ones sneak up on you.

Before God we are all equally wise - and equally foolish.
Albert Einstein