Forward no Answer to External Number

[JavaGeek2]

Instead of rolling to VM, I would like the forward no answer to go to a cell phone.

I *could* build a dummy ACD with the night ring set to the external number I think, but I am just wondering if there is an easier way to do this?

TIA!
-A

 

[johnpoole]

not an easier way to do that, maxp 1 acd is 4 commands and 30 seconds.. you may need to use a soft set rcfw to that so that you can assign an ncos, depending on several switch settings

john poole
bellsouth business
columbia,sc

 

[JavaGeek2]

OK. The ACD trick works.

I made an ACD at dn 403 which night ring forwards to the cell phone just fine.

I am trying to do this with lets say dn 336

However, when I change my HUNT TO and CALL Forward NA to 403, after 4 rings there is a "stutter ring" and the 336 dn just keeps ringing.

Doing the HUNT TO and Call FWD NA through OTM so maybe I should do this from the CLI?

What commands should I examine?

Thanks again, you guys rock!
-A

 

[johnpoole]

cls cfxa (call forward external allowed)

john poole
bellsouth business
columbia,sc

 

[JavaGeek2]

Thanks for the response.
I have cfxa on and still no go.

OTM has a field for External Call Forward no Answer but when I add 403 or put in the external number it does not "take". That is, after I enter it and click ok, if I go back to the form it is gone.

I have ran into this before with OTM and I usually get around it by manually entering the info at the CLI.

So I guess my question is what is the CLI command to set the external Call Forward NA number?

Thanks again!

 

[johnpoole]

ld 20
chg
2616
4 0 0 1
echg yep
cls cfxa
fdn 9434xxxx (any outside number)
rcfw 1234 (you have to assing a password to that to use remote call forward)

john poole
bellsouth business
columbia,sc