Force VDN name to remain on phones on an outgoing call

[jordy5535]

I have a vector used to send calls to a VDN extension off-site to a remote Help Desk. How can I force the system to keep the the internal VDN name displayed on caller's phones, rather than the name of the outgoing trunk group used ?

 

[ezncool]

point it to another vdn on the remote side with the same name

ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein

 

[jordy5535]

Thanks, but I didn't explain it correctly. Users are calling a vdn at their local site and the vector is routing the call off-net via the PSTN. Their display reverts from the name of the VDN they called, to the PSTN local trunk group name being used to route the call.

 

[Stinney]

Change the trunk setting "Outgoing Display" to no.

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[jordy5535]

Thanks, I thought of that but that would also affect all outgoing calls on that trunk group. Users are used to seeing the trunk group name on outgoing PSTN calls, but not on "internal" 5 digit extension-to-extension calls.

 

[Stinney]

I can't test it on my system, but what if you do this:

If the Help Desk extension is x1234, make it an actual extension in the system with a coverage path whose first coverage point is a new VDN number that points to the vector that routes to the outside number?

- Stinney

Favorite all too common vendor responses: "We've never seen this issue before." AND "No one's ever wanted to use it like that before.

 

[jordy5535]

Thanks, I tried that too. I still see the name of my trunk group once the call goes through the vector and is routed off-site to the PSTN.