Force client login 1

[josed10]

Is there anyway to lockout agent phones until agent logs in.

We are an outgoing call center and have issues with reports do to the fact that agents forget to log in to phone sets.

 

[sandyml]

You can set the ACD Q so that the phone cannot be used for DN calls until the agent logs in. In the PBX, change the ACD Q(s) that the phones are programmed in to be RDNA = YES.
That should give 'em some incentive.

 

[josed10]

Do i need to deaquire all agent sets before making this change to the Q?

 

[sandyml]

ACD Q changes are best made when no sets are logged in. But unless that Q itself is acquired, you should not need to deacquire anything.

 

[josed10]

worked like a charm.

Thanks!