force backup 1

[garzilla]

I have a Merlin Magix 1.5 v6 that has a red light on processor and an error code of 0001. I have not rebooted system as I am concerned about loosing programing. before reboot I would like to force a back up. How do I force a back up of system from admin phone?
Thanks

 

[merlinman]

Well, before you do any FORCED BACK UP, do this:

Menu > Maintenance > System > Error Log > Permanent > and then DROP all of them, and then back up and do the same to TRANSIENT ERRORS.

That should make your light go out.

NO - YOU DO NOT NEED TO POWER DOWN -

To do a Back Up, go to MENU > System Program > Start > SYSTEM > Back Restore and choose a BACK UP LOCATION on the LEFT SIDE of the Screen >

 

[Pepperz]

Most likely errors are 1) E11 service not programmed and 2) Auto Backup Card not inserted. Check the error log for these, and light will go out.

Pepperz@charter.net

 

[garzilla]

Thank you, I'll give that a try.

Another question, I believe I saw an error regarding auto backup card not inserted but there is a mem card in system. What could be the problem? Bad card? Should I re-seat the card?

I am moving the phone system at the end of the week and concerned that the system will loose programing. Apparently the system was moved last year by a telecom vendor and the system lost all programing. How can I test the me card? What steps do you recommend I take to ensure a successful move?

Thanks

 

[Pepperz]

Try forcing a backup onto the card before you move. Label each card so you put back in the same place as before. On a move, numbering and order are everything. Have the location of each line and phone noted so you know where who is on your system.

Pepperz@newper.net

 

[garzilla]

So. I went into system and error logs but I don't see an option to drop or clear the errors. How do I drop the errors? Thanks

 

[Pepperz]

Alt-P

Pepperz@newper.net

 

[merlinman]

-OR- on an ADMIN PHONE -

DROP

 

[garzilla]

Thanks for the info and please excuse my ignorance but I do not have adrop option on the 4424ld+ phone. Do I need to program a drop button? Will it be an issue if I can not clear errors prior to the move?

 

[cvrbob]

0001 TIMEOUT COLD START
System programing OK
no action required ;if problem persists ,troubleshoot the processor
use the buttom just above the hold for drop in programing labled DROP

 

[merlinman]

4424 sets do not come with a "Built in" drop button.

So yes, you gotta' add one.