force an agent into auto-in?

[g3si]

hello all,

I was wondering if there is a way to remotely force an agent back into auto-in if a supervisor sees that they are in aux too long? We have acw setup to maximum of 180 seconds before putting the agent back into auto-in state, but if they are in aux, that would not apply. A couple of team leads say they could do that function at another company with a similar definity system. I have g3si ver 7.1.

 

[Phoneman2]

YES its called getting their lazy bones out of the chair and manage the people!!! Is today Monday"??

Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[g3si]

yep, my thoughts as well, but if they ask, I must find the answers!
Anyone?

 

[RTMCKEE]

could you do that with a bridged apperance for the set in question?

RTMCKEE

 

[g3si]

I am unsure how a bridged appearance could be used to put the agent in auto-in from an aux state. Can you give me an example perhaps?

 

[lopes1211]

It can't be done. You can't do any ACD features via bridged appearances. -CL