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Force ACW state from manual-in or auto-in

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avayatech1986

avayatech1986

Technical User
Oct 2, 2015
90
IN
Hi,
Is there a way in Avaya to force an agent into ACW state from Manual-in or auto-in?

There is a requirement for this and I'm wondering if this could be done.

CM 6.
 
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It seems a bit backwards, why do they want to force available agents to become unavailable?

"Trying is the first step to failure..." - Homer
 
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