Folder structure backup only?!

[zabagar]

I'm using ArcServe 2000 Advanced Edition (v7.0 Build 1100) on a Windows 2000 Server.

Backing up seems to work with no errors. I do a full backup nightly.

But when I go to RESTORE I only see the folder tree and no individual files. So if I pick a folder called C:\DATA then it will restore an empty folder called \DATA.
If I view it before restoring, it shows folders only too.
C:\DATA really contains hundres of files.

Either its (A) backing uo folders only or (B) the contents on the tape are not listed correctly and it is really backing *all* up.

I even took the tape I just used for a full C:\ backup to ANOTHER ARCSERVE SERVER. I merged the tape onto my other server & tried a restore.....same thing.....folder structure only. So that makes me think that the files ARE missing from the tape.

What would cause that? I thought maybe "database corruption" BUT doesn't taking this tape to a second server, merging it, and restoring it cancel out that theory. The second [lab/test] server has its own database which works fine. Backup & Restore no problem.

In ArcServe I have no filters set. I just made a simple job too and it only appears to have backed up the folders only.

Ideas?

 

[speshalyst]

HI,

If the restore manager does not show the individual files, chances are that something went wrong at the time of the backup.

Please scan the tape with log all activity to determine if these individual files were backed up .



So it Shall be Written!
So it Shall be Done!!

 

[zabagar]

Here's an update:

I tried backing up 1 folder containing 3 files on the server itself. You see, ArcServe & tape drive is ON the server I'm trying to backup. So Anyway, the result was a folder only, no files. Even after I initialized the database, re-scan, and merged the tape back in. Still shows no files.

BUT

I then did a small backup where the source is a network drive. IT WORKED. Why?

On my local machine, the NTFS perms are EVERYONE FULL.

I don't get it!

 

[zabagar]

Anybody with any input on this one? I'm stumped.

thanks,
Rob

 

[zabagar]

* * SUCCESS * *

After too many hours of spinning my wheels, I've arrived with a solution!

This solution is definitely a keeper. As it turns out, ArcServe 2000 uses BITS (the Background Intelligent Transfer Service).
There are also other applications that use the BITS service (SMS Advanced client for instance).

I don't have SMS client but when I looked at my "installed programs" on the server, I see that BITS 1.5 has been installed. BINGO.

Microsoft KB Article 833180 tells me which REGISTRY KEY to look for and what to change it to.

This is 1 way to do the fix. I believe ArcServe 2000 SP5 would do the same thing. Also, I think a full removal and re-install of ArcServe would reset the registry key back to the preferred BITS settings.