Folder opening at logon

[Weezie62]

I have a Dell laptop which recently updated its "Dell Support Center." Ever since then, whenever I logon, the folder C:\Program Files\Dell automatically opens. I have checked Start > Program Files > Startup, but it's not in there.

I have also gone to the Registry and in both HKEY_CURRENT_USER and in HKEY_LOCAL_MACHINE, I have checked SOFTWARE > Microsoft > Windows > Current Version > Run, and I don't see it there. Just to be sure, I searched the registry for C:\Program Files\Dell, and it didn't find it. For what it's worth, under HKEY_CURRENT_USER, the Run folder contains "C:\Program Files\DellSupport\DSAgnt.exe" /startup and "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter.
Under HKEY_LOCAL_MACHINE, the Run folder contains C:\PROGRA~1\Dell\QuickSet\quickset.exe, C:\Program Files\Dell Support Center\gs_agent\custom\dsca.exe

Any ideas how I can prevent this from opening after I logon? Thanks!

 

[linney]

Try removing it from here to prevent it starting.

310560 - How to Troubleshoot By Using the Msconfig Utility in Windows XP

http://support.microsoft.com/default.aspx?scid=kb;en-us;310560&FR=1&PA=1&SD=HSCH

You may have to experiment with the various Dell entries until you found the one that is causing the problem.

You can read this for some further clues.

XP displays an open folder at start up
thread779-395281