I have a Flash 4 on a MICS 4.1. I can call into the AA and get to the AA on 4 line simultaneously. However if a user press their voicemail key, they get Flash Busy, if they hit Ftr 983, 985, 984 or anyhting else, they get Flash Busy. What could this be. I am thinking of rebooting the unit but not sure. any ideas?
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Flash Busy ?
- Thread starter jsaad
- Start date
ThePhoneGURU
Technical User
Hey jsaad..
I beleive flash 4 voicemail takes up 2 ports on your system..which allows 4 digital voice channels..
Which means..that the 5th call into the system..will be getting system busy.
CP150 offers 8 voice channels...but again..is the customer having this happen often enough to want to replace the whole vm?
Regards,
I beleive flash 4 voicemail takes up 2 ports on your system..which allows 4 digital voice channels..
Which means..that the 5th call into the system..will be getting system busy.
CP150 offers 8 voice channels...but again..is the customer having this happen often enough to want to replace the whole vm?
Regards,
- Thread starter
- #3
ThePhoneGURU
Technical User
Oh..I miss understood the question. I was thinking that you placed 4 inbound calls simultaneously and then a user tried to access vm...
So what ur saying is VM is not active and first user that tries to access system is getting system busy?
So what ur saying is VM is not active and first user that tries to access system is getting system busy?
RampageRick
IS-IT--Management
Heh, I just upgrade my Flash from 2 to 4 channels not 30 minutes ago. Smooth as ice.
From what I gather it seems like the system is sending the internal users to the wrong extension. For example, my system the Flash is on 244, and the second port is 243. The DNs in sequence are: 244, 364, 243, 363. If you call any of the DNs other than 244, the display on the phone shows "(NAME) busy"
To tell if you're saturating your voice channels, just use a terminal to the serial port on the Flash (see the FAQ) Log in using "SYSMGR", and go to 4-Reports > 8-Alarms > 1-Alarm_Report. If the channels get saturated you'll see
07/02/05 20:44:39 pm.c: Port_Group_Busy received RetCode = 65535(ffff)
Hint: If you've got a 7310 w/BLF, program the Flash DNs as speed dial buttons for a quick, at-a-glance utilization indicator
From what I gather it seems like the system is sending the internal users to the wrong extension. For example, my system the Flash is on 244, and the second port is 243. The DNs in sequence are: 244, 364, 243, 363. If you call any of the DNs other than 244, the display on the phone shows "(NAME) busy"
To tell if you're saturating your voice channels, just use a terminal to the serial port on the Flash (see the FAQ) Log in using "SYSMGR", and go to 4-Reports > 8-Alarms > 1-Alarm_Report. If the channels get saturated you'll see
07/02/05 20:44:39 pm.c: Port_Group_Busy received RetCode = 65535(ffff)
Hint: If you've got a 7310 w/BLF, program the Flash DNs as speed dial buttons for a quick, at-a-glance utilization indicator
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