Finding the root for "Received duplicate e-mail" problem

[ngaisteve1]

My colleague got a problem with having duplicate e-mail. I called up the web hosting company and they said this is due to 2 reasons:

1. connection unstable or weak
2. the setting in outlook express, to leave mesg in the server.

I wonder what is the problem actually. She claimed to received 6 same e-mails from the same person. Is it our problem here or the sender's problem?

 

[Mia03]

Is she receiving duplicate email from one sender only?

If so, can you find out if this sender is using Mailsweeper?

 

[RollinAgain]

I had the same problem once. I kept seeing 2 of everything in my email box. It turned out that I had just had too much to drink and was seeing double...he he he.


Rollin

 

[ngaisteve1]

She said different sender. She also said that those are from foreign countries.

 

[Mia03]

I have heard of an issue with Mailsweeper and Cisco Pix firewalls that results in multiple deliveries. Basically, if the sender is using Mailsweeper and a Pix there is an issue with the mailguard feature that causes mail to be delivered multiple times.

This is only one possible explaination but hope it helps.

Mia