Feature Button Labels - 4621SW IP

[janney]

Hello,

We have a call center environment where after each phone is deployed, the Feature Button Labeling is done manually by a tech at each location.

For Example:
AuxWork1 is relabeled to "Development"
AuxWork2 is relabeled to "Outbound Call"
etc...

As you can imagine, with eight locations, this is not very efficient. Is it possible to automatically configure/send/push these button labels? If so, could you provide instruction or reference to how this can be accomplished?

Thank you in advance for any assistance.

 

[simreal]

The only way to do this would be to use the system abreviated dial list instead of group or personal.

It lets you specify the number to dial as well as a label for the button. Then ... add those buttons to the phone remotely and they will display properly.

 

[simreal]

I apologize .. I didn't read the entire question. For auxwork I don't think you can use the process I suggested.

I'll have to check but I don't believe there is a feature code for auxwork1 etc.

 

[Mitch672]

You can assign a "feature code" to Aux Workm Auto In, ACW etc, on "change system features" page 5 (on a CM 3.1.4 system). Then you cna use the "change abbreviated system:, and setup the codes on the left, with what you want the buttons labeled on the right. Then on the staion programming, make sure you have a "system" list as list 1 2 or 3... then "abbrev-dial list:1 dc:80" for example... for list 1, dial code 80... would label that button with whatever text is in your "system" speed dial list, entry # 80...

mitch



AVAYA Certified Specialist

 

[janney]

Hello Mitch,

Unfortunately we are still running 3.0.1

We had previously used abbreviated dials with the labeling you speak of; however, the user community wanted to use the integrated buttons for a couple of reasons:

1.) They could use the feature during a call and not have to wait for dial tone.

2.) The button pressed remained grayed-out, indicating which call state they were in.

Thank you very much for your input... much appreciated. I was hoping that there would be a way to perhaps push them via the 46xxsettings.txt file or some other means.

 

[gblucas]

You can setup an IP phone to get the button labels. I do it on my 4621 phones all the time. You need to setup the FTP backup and restore function in the 46xxsettings.txt file. It will create a file for each extension, and then you can edit the text for each button that you want. It is a little tedious, but once you get one right, you can copy them from one extension to the other. I only support about 30 phones right now, but we will triple it in the next 3 months or so..

If you need more info, let me know...

gblucas

 

[janney]

Hi gblucas,

That's great news! Could you direct me to a link/site with a sample .txt file as well as documentation to begin?

We currently support approx. 1,300 phones so we wouldn't want to back them all up, however, if we could perhaps backup just the button template and push it to others as needed then that would work exactly as we would like.

Thanks again!
Janney

 

[gblucas]

I have my hands full today with a few things, but I will send you the changes that I made to the settings file and what the backup file looks like when the phone sends/retrieves the files from my FTP server...

gblucas

 

[definityandcmuk]

The way I do it is to create 1 label file that is correct.
eg name this layout.xt

then in excel use the fill series and concatenate functions to create a list of entries that say

copy c:\layout.txt c:\1000_4620layout.txt
copy c:\layout.txt c:\1001_4620layout.txt
copy c:\layout.txt c:\1002_4620layout.txt

and so on

copy these into notepad and save as a .bat

then run this batch file and it should create all the label files that can then be retrieved

Preparing this takes a few minutes but you could feasibly create 1000 layout files in seconds