Feature Access Code; "Transfer to Voice Mail Access Code"

[nick66]

Can some explain to me how this feature works? My understanding is - extension B needs to be a point in coverage path of extension A, so that extension B can do a "transfer "FAC" transfer" to extension A's voice mail box?

 

[AvayaTier3]

If extension A, B, C, D all cover to E
E can transfer to audix with one code. The call will be routed to the proper voice mail for A, B, C, D.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com

 

[nick66]

Thanks.

Does the "Terminate to Coverage Pts. with Bridged Appearances?" "y" or "n" in the Coverage path play a role in this feature? or does it all hinge on the "point" in coverage path?

I have Admin. Assistants with bridged appearances of people they answer calls for. The Admin presses the bridged appearances and they say they can not transfer callers to that specific persons vm boxes by using this FAC, the caller just remains on the bridged appearance and the Admin gets dead air.

 

[AvayaTier3]

They have to be an adminstered point in the cover path.
Bridge is no good unless it is indeed administered in the cover path and the Terminate is "y"

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

35 years Bell, AT&T, Lucent, Avaya
Tier 3 for 25 years and counting

http://bshtele.com