Faxes transmit good, but don;t leave building?

[altolabado]

Faxes being sent from office end up on different floor of the building.

Situation: Someone sends a fax, more so the number was entered incorrectly because using auth. code
Question: Why does the fax TX report say that it has been sent OK yet it ends up on a diff. fax in the building?
Is there anythin I can do to have the fax error out if it has now actually left the building?
Perhaps a CLS of service.

 

[I2007]

I dont think so because the OK message is something the two faxes agrees upon. You dont get a delivery notification from the system. ehhh

 

[hawks]

You get the Transmit OK because as far as the Fax machine knows it sent the fax where you wanted it to go.

 

[altolabado]

hawks - I figured that.

____**I2007 would you happen to know ho wto check the system for this?

Thanks

 

[acewarlock]

I2007 "I dont think so because the OK message is something the two faxes agrees upon. You dont get a delivery notification from the system. ehhh"

"**I2007 would you happen to know ho wto check the system for this?"

There is nothing to check for.




The system doesn't know that the sender entered the wrong number, so there is no way to correct this other than training the users to check that they have entered the right number.

 

[johnpoole]

unless the fax is a hot dial to another inhouse fax, you can pull the records (cdr) for that dn, i would attempt to dial the number the user was trying to fax, more then likely, someone didn't dial a 9

john poole
bellsouth business
columbia,sc

 

[altolabado]

Johnpoole if I hotdial how will that work. It will dial to the hotdial fax and then out. Or not sure>

Thanks

 

[coniglio]

are both these faxes connected to exts off your PBX? what is the ext. of the 2nd machine that received the fax from the first machine? what is the number the user thought they were faxing to?

 

[altolabado]

Both faxes on the same opt. 11 pbx. One has diferent first three digits NPA. I guess

 

[johnpoole]

can you duplicate the problem? if so plug in an analog set and try to dial a remote fax

john poole
bellsouth business
columbia,sc