Fax Server 1

[killbox]

I need to set up a fax server on a Merlin Magix. I have the DID's pointing to a call group, and I have 3 ports in the group members which are connected to the fax server. Calls hit fax server, but aren't sending the digits, so the server can route them to the pc clients.

Any ideas???

Alex

 

[redphone]

Set the hunt group up as integrated VMI.

>Extensions >Group Calling > Group Type

 

[Pepperz]

Do not set as a voice mail system. Set as an autologin calling group.

Pepperz@charter.net

 

[killbox]

Thanks, but I tried both of those and the fax server still does not see the digits to route. I know the voice mail is pulse, not DTMF. Does the phone system pulse too? I set it to generic VM also, like if you were to setting up an Active Voice or something. Still no good. Is there something I'm missing?

Thanks,
Alex

 

[Pepperz]

If the "fax server" is a separate "box", and you're expecting 3 digits to pass to it, then this will not work the way you described. If the "fax server" is simply 3 fax extensions acting as a calling group, then it will work. What do you have?

Pepperz@charter.net

 

[killbox]

I have virtual ext.'s (7300's) renumbered to the DID's. They have cover delay of 1 ring.
They're assigned to cover group.
This goes to a calling group that has 3 ext's as members and those 3 ext's are connected to the fax server.

The fax server has the option of 3 or 4 digits and DTMF or PBX DID.

THanks,

ALex

 

[Pepperz]

OK, different setup. You need an interface to the FAX server that will recognize and transfer the DID's. This is usually a DS-1 card or an E&M Card. Those are the two ways to send the "DID" into the FAX server. This is probably why you are having trouble.

Pepperz@charter.net

 

[killbox]

There's a DS1 card. It's a working PRI with DID's. I get the DID's to the fax server with this set up. But it's not routing in the fax server. The faxes just go to the main fax box. It's not going to the clients. That's why I was wondering about the DTMF or pulsing. I know it's sending digits after it goes to cover, because it is set up like a VM.

Thanks,

ALex

 

[redphone]

I thought you were talking about an anolog fax server, my bad. For one with a PRI set up, do not make your extensions adjucts, create a range in the UDP table instead.

 

[jgideon]

If I read this thread correctly, Killbox has a PRI from his local Telco with DID's on it, and he's using coverage to get the DID's allocated to the fax to route to the calling group he's set up for his 3 line fax server. The calls are routing to this group correctly, but the fax server is not putting the faxes in the proper 'mailbox' associated with the DID.

If the fax server is not a Legend specific animal (i.e. it is an off the shelf fax server), i think Pepperz was right... it's not going to work the way you want.

The fax server is expecting the Legend to outpulse the extension to it--that would only work with E&M cards in the legend and UDP routing (as I understand this configuration).

Although, I might be confused

 

[killbox]

So make a UDP range and point it towards the calling group?

ALex

 

[jgideon]

I don't think you can do that with analog extensions... I assume the fax server is hooked up to 012/016 basic ports? You could do UDP to trunk ports, but that would require the fax server to provide dialtone and battery. (I did a UDP out trunk ports to a VoIP box with 4 digit routing with no problem, but the VoIP box provides dialtone). Can you connect a regular telephone/butt set to the fax server directly without anything in between and hear dialtone or get it to accept digits?

 

[killbox]

I have to check that. So there's no way with analog ports? How does the merlin pass digits to a generic voice mail unit? How would you set up an Active Voice or something on it then?

 

[Pepperz]

If the particular brand of FAX server you have is supposed to work like a voice mail system, then there must be some sort of integration for it to "fit" onto various phone systems. Since all PBX's do not act the same way, there should be some sort of documentation as to how to integrate with different systems. That's probably where the key is. At the heart of this seems to be one thing: an analog port off the Legend / Magix does not pass DID information. In the case of a vice mail system, it passes touch tones to ID the proper mailbox, but there are some other codes it sends as well. It's these "codes" that you need to get your FAX server to recognize, IF that's the way it works.

Pepperz@charter.net

 

[killbox]

Thanks for all the help. I'll look into the fax server. So the pbx does send other information with the digits! Thanks so much.

THanks,

ALex