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Failure to Communicate with IP Office 2

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socalsteve

socalsteve

Programmer
Mar 8, 2005
292
US
IP500 4.2.11 new PC from Dell with XP pro sp3, and VM Pro 4.2.24. after about 10 minutes VM stops running and when you try to connect to the IP Office from Manager you get "failure to communicate with IP Office". it is not a connectivity problem, it even happens when directly connected. anyone ever dealt with this?
 
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does yuor hardware shut down to save power, namely your NIC, by default it is enabled on the Dell boxes so check in your device manager for that.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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no, because when this occurs i am still connected to everything else.
 
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Is your IPO set to be dhcp server, and is there another machine on the network that's doing same thing? Sounds like you IPO is on the network, and you are getting ip conflicts.
Record ip information when operational
cmd- ipconfig/all
Check ip information when you lost connectivity
You should see the difference,and go from there.


 
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no i have triple checked the ip settings on both th ip office and the pc.
 
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How about VMPro services. Are they runing under local account?
Check event viewer on Dell if services had stopped and what caused that.
How about licensed for VMPro? Are you sure they are valid and/or installed?

 
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can you still ping the IPO and if you can check the arp table if you have the right MAC address, maybe something else emulates the same IP address

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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Alright guys, Thank you all for your help. The problem was a freaking timeclock had the same IP address as the IP Office. this is why you don't do installs at the end of a 65 hour work week. (wich happens all the time)
 
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good stuff, and thanks for the star.

Joe W.

FHandw., ACS

If you can't be good, be good at it!
 
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