Failed to Send SMTP Message

[Shell02]

I am attempting to send alerts for successfully completed jobs via SMTP on ArcServe Backup 11.0. However, when I look in the Alert Manager Activity Log, there is an error that states "Failed to Send SMTP (80000001)". The message is never received. I have the issue when the job tries to send a message and when I do a Test message from Alert Manager. Does anyone know exactly what this error means?

I have configured the SMTP server, added recipients, and have entered the account that will be used.

I have multiple servers with ArcServe installed that are sending messages via SMTP successfully. Any ideas would be greatly appreciated.

 

[speshalyst]

HI,

What version of Alert is installed?
Do you have etrust installed as well ?

So it Shall be Written!
So it Shall be Done!!

 

[Shell02]

Alert says Version 7. No, etrust is not installed.

 

[davidmichel]

Try another kind of alert to make sure the problem is only with SMTP.

I have not heard of an error code list for Alert.

Put Alert in debug mode for more information. It is done via a registry hack.

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Alert\CurrentVersion\Service

Highlight Service, then select Edit Add Key,

Key Name: Trace
Class: (leave blank), click OK

Highlight Trace, then select Edit Add Value,

Value Name: (pick from the list below),

Data Type: REG_DWORD,
click OK, Data: 1 = On, 0 = Off

Other acceptable data values = 2, 3 (higher value generating the most detail in the log)

Application to Trace Value Name Ouput File
MS Exchange ExchPstr AlrtExch.log
MS Mail MsmlPstr AlrtMsml.log
Unicenter TNGPstr Alrt_TNG.log
Lotus Notes NotePstr AlrtNote.log
Alert API AlBuild

 

[speshalyst]

Hi,

On the machine running alert try this..


open a command line and type as below

nslookup
set type =mx
<your domain name>

restart the alert service..

Hope this helps

So it Shall be Written!
So it Shall be Done!!

 

[Shell02]

Found the issue. It was with the antivirus software.

Thanks for the assistance.