Waldosworld
Vendor
3300 MCD 6.0, MAS 4.0
Have client that wants to allow callers to campon/be camped on to users(5330)phone.
Programmed single line.
Call rerouting 1st Alt. for BUSY/DND DID and all no answer conditions directed to voicemail
Internal calls, no problem.
Externally however having some challenges.
1. User has a DID number, do not want to return busy to caller, with auto campon timer at default (10) callers hear dead air, hence reasoning for directing to voicemail.
Caller can press 0 to go to operator (5550). Want operator to campon call for 60 seconds before recalling back to operator and not to voicemail.
2. Callers calling main number and being transfered by operator end up in voicemail.
Note did have this working without the 1st alt rerouting for BUSY/DND DID set but then item 1 fails.
Any thoughts
Have client that wants to allow callers to campon/be camped on to users(5330)phone.
Programmed single line.
Call rerouting 1st Alt. for BUSY/DND DID and all no answer conditions directed to voicemail
Internal calls, no problem.
Externally however having some challenges.
1. User has a DID number, do not want to return busy to caller, with auto campon timer at default (10) callers hear dead air, hence reasoning for directing to voicemail.
Caller can press 0 to go to operator (5550). Want operator to campon call for 60 seconds before recalling back to operator and not to voicemail.
2. Callers calling main number and being transfered by operator end up in voicemail.
Note did have this working without the 1st alt rerouting for BUSY/DND DID set but then item 1 fails.
Any thoughts