Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

External Call History for 2 ACD Links

Status
Not open for further replies.
oclaudiox

oclaudiox

IS-IT--Management
Jun 18, 2006
52
BR
Hi friends !!!
I have a CMS, two ACD links and External Call History Authorized. But call record just has information from ACD 1.
What do I need to setup to get information from two ACD links ?

Tks !

oClaudio
 
Status
Not open for further replies.

Similar threads

L
  • Locked
  • Question
Avaya IVR Call Transfer to External number Using Blind Tranfer.
Replies
1
Views
379
ISDNman
ISDNman
S
  • Locked
  • Question
Sending Generic name to external outgoing calls
Replies
6
Views
978
Tanzeem97
Tanzeem97
W
  • Locked
  • Question
CMS Reporting Avail -> Other -> ACD instead of Ring. Calls not counting for Summary reports
Replies
4
Views
753
Weslee
W
M
  • Question
Call flow extract/Utilcall
Replies
1
Views
132
ZeroZeroOne
ZeroZeroOne
afig
  • Locked
  • Question
Visual indicator for acd agents? 1
Replies
7
Views
476
afig
afig

Part and Inventory Search

Sponsor

Back
Top