External Call Forward

[hawks]

Ok I know this has been covered and belive me I searched. I know there is a fix because I had the same problem in another system about a year ago and someone e-mailed me some things to check. After going through the check list it worked perfectly. Problem is our e-mail server crashed about 2 months ago and my list was lost. The problem is External Call Forward, if you dial the extension it works perfect but if you dial in with the DID number the call forwards to the operator. The phone is set correctly and I've tried both CFF & CFO in the CDB. There is no restrictions on the trunks that I am using. I've also tried it the ACD way with the same results. Running Option 11C with RLS 24 software.

 

[N2NT]

A sure fire, but semi-complicated way to do this is to set it up as a DSC in the CDP...LD 87
It requires making an new RLB and DGT in LD 86
The DGT should delete 4 and add the phone number you are trying to reach...works flawlessly

 

[hawks]

DES TECH
TN 019 0 00 03
TYPE 2616
CDEN 8D
CUST 0
AOM 1
FDN 7000
TGAR 0
LDN 1
NCOS 0
SGRP 0
RNPG 5
SCI 0
SSU
LNRS 16
XLST
CLS CTD FBD WTA LPR PUA MTA FNA HTA TDD HFA
MWA AAD IMD XHD IRA NIA OLD VCE DRG1
POA DSX VMD CMSD CCSA-CSI SWD LNA CNDA
CFTA SFA MRD ADV CNID CDCA
ICDA CDMD LLCN MCTD CLBD AUTU
GPUA DPUD DNDA CFXA ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHA FICD NAID
DDGA NAMA
USMD USRA ULAD RTDD PGND OCBD FLXD DNDY DNO1
CPND_LANG ENG

 

[mluckie1]

how is ncos 0 programmed and what FRL will it let you call. might be the LDN 1

 

[johnpoole]

hawk, that phone is ncos 0, does that let the phone make the call?.. if so make sure the targ of the inbound and outbound routes don't match, the targ of the phone is 0, that is the default targ of routes, i have lots of phones with using cfxa, and i almost never use Phantoms for anything.. when i started on this switch, they were maybe 300 phantoms in use, now maybe 2 for some rcfw work around's.. to make it worse the soft loop was in the way of a needed loop

john poole
bellsouth business
columbia,sc

 

[hawks]

Thanks john, mluckie1 $ the rest. My NCOS is 0 on everything like I said there is no restrictions on anything. I can call anywhere with this phone, & if I Forward the phone and call it internally it works perfect. If I call it with a DID number I go straight to the Operator.