External Call Forward

[BLOWE]

I have the call forward setup but it is setup as Call Forward No Answer. This takes too long as it rings 5 times before it actually forwards the call to the external number.

Where do I set up the Call Forward so that when the call comes in, it goes straight to the Forward Number?

This is switch programming only, as there is no desk set attached to this TN.

Thanks.
Brian

 

[NastyNed2]

Build it as a 500 set (maybe a phantom) and use the FTR DCFW (direct call forward) to send it to the external number.

 

[johnpoole]

another way is to out the set and build it as a maxp 1 acd..

new
acd
0
1234
maxp 1
ncfw 9xxx1234

that forwards the acd dn 1234 to the 9 plus ncfw.. no internal ring.. either that or do rcfw on the set you have built

john poole
bellsouth business
columbia,sc

 

[acewarlock]

Print the TNB of the set your talking about.