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Expected Wait Time AACC 1

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nconick

nconick

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When using EWT, what are the "standard" times used when announcing; "your expected wait time is less than xx minutes", or "your expected wait time is greater than xx minutes"? Customer is asking and I've never set it up so I don't know if there even is one? Thanks.
 
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Should be less than

OLD ROLMEN WORKING ON NORTELS AND AVAYA
 
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