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Excluding Abondonded Calls < 30 secs

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T3l3phony

T3l3phony

IS-IT--Management
Jan 8, 2004
46
CA
Good Day,

I would like to know if it is possible to keep abandoned calls < 30 seconds from affecting a service level or will it always affect service levels regardless. If it is possible, could someone point me in the right direction?

CM 6.2
CMS Ver 16

Thanks!
 
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