Exchange Problem?

[ManagerJay]

A person external to our organization is trying to send an e-mail to XXXXX.XXXXXXXX@mnea.org. I am repsonsible for the mnea.org domain and e-mail server. Following is the error message being received when trying to send an e-mail to the mnea.org domain.

The original message was received at Wed, 4 Sep 2002 19:37:13 -0500
from dsl-1-374.dynamic.minn.net [216.177.145.118]

----The following addresses had permanent fatal errors ----
<XXXXX.XXXXXXXX@mnea.org>
(reason 550 5.7.1 <XXXXX.XXXXXXXX@mnea.org>...Relaying denied by spider.tela.com

---- Transcript of session follows ----
... while talking to mail.tela.com.;
>>>RCPT To:<XXXXX.XXXXXXXX@mnea.org>
<<<550 5.7.1 <XXXXX.XXXXXXXX@mnea.org>...Relaying denied by spider.tela.com
550 5.1.1 <XXXXX.XXXXXXXX@mnea.org>...User unknown

The sender is receiving this message whether the e-mail address is entered, selected from the address book, or a message sent to the individual is replied to.

Other people are able to send an e-mail to, or reply to e-mail from, XXXXX.XXXXXXXX@mnea.org without a problem. I am able to ping spider.tela.com and mail.tela.com without a problem.

If my understanding of the error message is correct, spider.tela.com is not relaying the message correctly.

Why is the @mnea.org e-mail address being used in an attempt to access spider.tela.com? Should the sender's e-mail address be used to access spider.tela.com?

Any suggestions as to what else should be checked, or any ideas what to look for would be greatly appreciated. I have requested full e-mail headers from the sender and should have them tomorrow and I will post them.

Thanks in advance for your assistance.



Jay Hall

 

[ckerr]

Do you have mnea.org SMTP address in your default recipients policy. You will need it there.

 

[ManagerJay]

We finally got all of this straightened out today. minn.net was the ISP used by the organization that owned the domain name mnea.org before we did. spider.tela.com was the e-mail relay for MNEA.ORG

spider.tela.net stopped functioning as a relay for mnea.org when we bought the domain name, but minn.net was still forwarding e-mail for mnea.org to tela.com to be relayed. Since tela.com was refusing to relay the e-mail was bouncing.

Thanks for your help.


Jay